Account Manager I
About The Position
The Account Manager I is responsible for managing day-to-day communication among clients, the client services team, and operations, while ensuring accurate billing information is captured in coordination with Finance. The role also includes administrative responsibilities, coordinating client service activities across operational areas, and supporting company safety, purchasing, maintenance, and security functions. This position operates in a professional office environment and routinely uses standard office equipment. The listed duties describe the position’s essential functions but are not exhaustive; other duties may be assigned, including work in other areas or facilities. Employees must be able to perform essential job functions with or without reasonable accommodation.
Requirements
- Two years of experience in promotional material management or in business-to-business or business-to-consumer service companies.
- Operations experience.
- Experience with reporting and analysis.
- Proven ability to build client relationships.
- Results-oriented, proactive approach, with strong multitasking and troubleshooting abilities.
- Ability to conceptualize integrated solutions to business problems to help clients achieve goals.
- Experience with Microsoft Word, Excel, and Outlook.
- Ability to learn the order-processing and warehouse-management system (InOrder).
- Excellent written and verbal communication skills.
- Ability to perform essential job functions with or without reasonable accommodation.
Responsibilities
- Represent AMS in all communications with clients.
- Project-manage the client transition process when new clients sign on.
- Coordinate client service activities across operational areas, including production, receiving, shipping, and IT.
- Work with operations staff to implement client programs and processes based on client needs.
- Define and monitor quality-control measures and tolerances for various functional areas based on client and AMS requirements.
- Supervise assigned client service and administrative staff.
- Audit payroll data for billing accuracy.
- Generate client billing information.
- Attend regularly scheduled meetings with clients and the operational team.
- Manage the company safety policy, rules, regulations, and monthly meetings.
- Manage purchasing for AMS within defined requirements.
- Assist the General Manager with building maintenance and security.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
