Account Manager I

Cision

About The Position

This role owns and grows an assigned installed customer base, driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) across lower-complexity, higher-volume accounts. It maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, using digital and workflow-enabled engagement models rather than traditional high-touch service ownership. The role works independently, applying broad job and industry knowledge to solve complex problems and recommend improvements to policies and procedures. It may serve as the primary organizational contact for assignments or projects and frequently coordinates with senior professionals, management, and other departments. Work may be reviewed at a high level, and decisions can affect organizational outcomes and resources. The expected on-target earnings (OTE) range is $73,500+ and consists of base salary and variable incentive compensation. Actual compensation depends on skills, experience, market location, and business needs. The role may be performed in an office, remote, or hybrid environment depending on business needs and applicable work arrangements. Standard working hours apply, with possible flexibility for deadlines or collaboration across time zones; travel may be required depending on business needs. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of experience in a related role or comparable experience; actual experience may vary depending on role complexity, geography, and internal development opportunities, or may be a comparable mix of training, education, and experience.
Experience in account management, commercial growth, or expansion-focused sales roles.
Demonstrated ability to manage recurring-revenue relationships.
Strong discovery and value-articulation skills.
Experience using CRM systems and structured sales methodologies.
Extensive knowledge and application of principles, theories, concepts, job functions, and broad industry best practices, techniques, and standards.
Ability to develop solutions to complex problems requiring in-depth evaluation of variables and to recommend improvements to policies and procedures.
Ability to work independently and exercise judgment and discretion in determining objectives and approaches.
Ability to represent the organization as a primary contact on assignments or projects and coordinate work across departments or organizations.
Ability to communicate effectively in person and through digital channels.
Ability to remain stationary for extended periods and frequently use a computer and standard office equipment; occasional movement within the workspace and handling light materials, typically under 10 pounds.
Close vision and the ability to adjust focus.

Nice To Haves

University degree preferred.
Experience managing high-volume account portfolios.
Experience in subscription-based or recurring-revenue environments.
Familiarity with renewal and expansion sales frameworks.

Responsibilities

Own and deliver expansion ARR and renewal outcomes within assigned accounts.
Identify, qualify, and close upsell and cross-sell opportunities aligned with customer value and portfolio fit.
Lead renewal strategy and execution to support retention and appropriate pricing discipline.
Manage a high-volume installed customer base using structured outreach, automation tools, and defined engagement cadences.
Execute shorter sales cycles across transactional to moderately complex opportunities.
Build account plans focused on wallet-share growth and product adoption.
Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.
Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership.
Transition accounts requiring higher-complexity handling to appropriate segment leaders when applicable.
Perform other duties and responsibilities as required to support business needs.