Account Manager I
About The Position
Sharonview Federal Credit Union is seeking an Account Manager I to help members address financial challenges while supporting the credit union’s financial health. The role contacts members with delinquent consumer, mortgage, credit card, and other loan accounts, builds relationships to understand their circumstances, and develops workable repayment solutions. The position evaluates account collectability, analyzes budgets, maintains accurate records, protects confidential information, and follows applicable laws, regulations, and credit union policies. It also collaborates with other departments on loss mitigation and recovery efforts and identifies members who may benefit from hardship assistance. The job is based at the corporate office in Indian Land, South Carolina, and is described as a hybrid role, with reporting to the office as requested. The listed schedule is full time on the day shift. The hourly salary range is $24.27–$27.13. Sharonview describes its workplace as member- and employee-focused and offers training, mentoring, development, and performance-based rewards.
Requirements
- At least 1 year of customer service experience.
- Strong communication and problem-solving skills.
- Comfort using Microsoft Word and Outlook and ability to learn new systems.
- Calm, helpful attitude, including during busy periods.
- Proactive, solution-focused mindset and passion for helping others.
- Ability to stay organized, multitask, and remain composed under pressure.
- Strong communication, listening, and explaining skills, and ability to work well with people.
Nice To Haves
- Collection experience is preferred.
- Call center experience is a plus.
- Experience in financial services, banking, or credit unions is a plus.
- Bilingual English/Spanish skills are preferred but not required.
Responsibilities
- Contact members with delinquent consumer, mortgage, credit card, and other loan accounts to encourage timely repayment and maintain low delinquency ratios.
- Communicate with members by phone, email, and mail to understand their circumstances and identify workable solutions.
- Use fact-finding, active listening, and negotiation skills to address objections and arrange repayments.
- Explore payment plans, loan modifications, payment deferments, and other available solutions.
- Evaluate account collectability, analyze budgets, and make timely, informed decisions.
- Use credit reports, software applications, online search tools, branch contacts, and other resources to locate members.
- Identify members who may benefit from hardship assistance and recommend appropriate cases to the Financial Wellness Team.
- Maintain accurate collection records, safeguard confidential information, and comply with applicable laws, regulations, and credit union policies.
- Partner with other departments to support loss mitigation, recover funds, and promote the Sharonview/Accel partnership.
Benefits
- Flexible hybrid schedule with a mix of remote and in-office work.
- Training, mentoring, and career development opportunities.
- Performance-based rewards and incentives.
- Health, dental, 401(k) match, and paid time off.
- Work-life balance and respect for personal time.
- Supportive, member- and employee-focused workplace.
- Inclusive and welcoming workplace.
- Modern technology.
- Community involvement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
