Account Manager I

CJK Group, Inc.•Chelsea, MI

18h•Onsite

About The Position

Build Something You Can Hold in Your Hands. At Sheridan, your work doesn’t disappear into a spreadsheet—it becomes books, catalogs, and printed materials people use every day. Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.

Requirements

High School Diploma or GED
Minimum of 2 years’ experience in Customer Service or Account Management.
Proficient with Microsoft Office Suite or related software
Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.

Nice To Haves

Associate degree (A.A) or equivalent from a two-year college or technical school; or six months to one-year related experience and /or training: or equivalent
Experience setting up or adjusting production equipment

Responsibilities

Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.
Collaborate with the sales force in establishing and maintaining good working relationships with customers, including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.
Request estimates and accurately quote prices to customers based on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
Proactively guide customers through production workflow, educate and recommend enhancements