Account Manager I

Amphenol Printed Circuits•Nashua, NH

20h

About The Position

The Account Manager position is responsible for managing key customer accounts and acting as a liaison between our customer base, sales and marketing teams, and other functional groups within the business unit. The position represents the company and acts in the best interest of the company by insuring that the business goals and demands are met. They are the customer's advocate and provide support for all day-to-day activities and requests that occur. Effectively support, communicate and flow down all internal and external customer requests in a timely manner resulting in customer satisfaction.

Requirements

Bachelors/Associate's degree or equivalent with a minimum of 1 year related experience in customer service/marketing or equivalent combination of education and experience.
Knowledge of various order entry and MRP systems, Microsoft Office Suite, Exostar and Internet are desirable.
High degree of oral/written communication required.
Demonstrated ability to organize and prioritize in a multi-tasking environment with detailed results.
Supporting our customers and sales and marketing teams while understanding our company goals and budgets.
Knowledge of commercial, and aerospace/defense customers and product offering desirable.
Demands consistent exercise of discretion and independent judgment.
Must be able to function in a highly dynamic environment and be flexible in schedule and change of paths to get the task done.
Must be able to legally work in the United States; we are unable to provide sponsorship.
Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Nice To Haves

Knowledge of various order entry and MRP systems, Microsoft Office Suite, Exostar and Internet are desirable.
Knowledge of commercial, and aerospace/defense customers and product offering desirable.

Responsibilities

Meeting and exceeding customer expectations (responsiveness, effective communication, flexibility).
Integration between Customers, Field Sales, Marketing Team, Operations and Engineering.
Backlog management (integrate demand with Program Managers and Planning).
Process weekly order statuses in a timely manner – i.e. 24-48 hours
Quote preparation, correct margins, order processing, and P.O. verification.
Attend production meetings (as required).
Identify and respond to issues that may affect delivery commitments.
Resolve/elevate specific customer issues by informing the appropriate management and notify the customer upon resolution.
Manage customer(s) portals and scorecards for "Core" customers.
Perform other duties as requested, directed or assigned.