Account Manager I

Marsh McLennan • Urbandale, IA

7d • Hybrid

About The Position

Marsh is seeking an Account Manager I based in Urbandale, Iowa. This hybrid position requires working in the office or onsite with clients at least three days per week. The role focuses on building customer relationships and retaining clients by consulting on products and services. The Account Manager collaborates with internal and external business contacts to resolve customer issues and improve the customer experience and coverage offerings.

The position performs client functions such as evaluating risks, developing solutions, explaining the impact of available options, using prepared analytics, and making recommendations across a supported product line. It also serves as a day-to-day client contact, manages activity in a workflow system, and supports timely follow-up and delivery of final policies. The employee is expected to keep current with market conditions and comply with applicable compliance, professional, and transparency standards.

The schedule is an eight-hour shift between 8:00 AM and 5:00 PM Central Time. Marsh describes its culture as diverse, inclusive, and flexible, and highlights professional development, interesting work, supportive leaders, and career opportunities.

Requirements

• High school diploma or GED.
• At least 2 years of client or customer service experience.
• A Property & Casualty license, or willingness and ability to obtain one within 30 days of hire; licensing in all 50 states is required within 90 days of hire.
• Proficiency in the MS Office Suite.
• Ability to work an eight-hour shift between 8:00 AM and 5:00 PM CT.

Nice To Haves

• Strong organizational and prioritization skills, including the ability to multitask in a fast-paced environment.
• Proven sales ability in a phone-based setting.
• Excellent verbal and written communication skills.
• Effective relationship-building and problem-solving abilities.
• Keen attention to detail and focus on accuracy.

Responsibilities

• Evaluate client risks, develop solutions, explain the impact of options, use prepared analytics, and make recommendations across the supported product line.
• Build and maintain client relationships to provide service that supports growth and retention.
• Serve as the client contact for day-to-day needs and answer standard client questions.
• Work with internal and external business partners to share customer feedback and help create resolutions when needed.
• Stay informed about changing market conditions and comply with compliance, professional, and transparency standards.
• Manage and record activities in the workflow system to support timely follow-up by clients, carriers, and the client team, and delivery of the final policy.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• A range of career opportunities and benefits and rewards intended to enhance well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED