Account Manager I

Arctic Industries LLC•Medley, FL

11d•Onsite

About The Position

The Account Manager I understands client needs, prepares accurate quotes, resolves issues promptly, and provides product expertise tailored to each customer’s application. The role requires a proactive, customer-focused approach, strong communication and organizational skills, and the ability to manage multiple accounts and project timelines in a fast-paced manufacturing environment. This is a full-time, in-office position near the company’s corporate headquarters in Medley, Florida; remote and flexible work are not allowed.

Requirements

1–2 years of account or sales management experience.
Experience providing customer service.
Working knowledge of quoting platforms.
Previous experience reading and understanding blueprints or drawings.
Strong organizational and multitasking skills, including the ability to manage multiple projects simultaneously.
Excellent verbal and written communication skills.
Proficiency in project management methodologies, tools, and software.
Proficiency in spoken and written English.
Authorization to work in the U.S. without sponsorship.
Ability to pass a pre-employment background and drug screening.
Located within daily commuting proximity of the corporate headquarters in Medley, Florida.

Nice To Haves

Working knowledge of an ERP system such as NetSuite and CRM databases.
Experience in the foodservice industry.
Experience as an Account Manager or Project Manager, preferably in a fast-paced manufacturing or construction environment.
Bachelor’s degree in engineering or a STEM field.
Proficiency in spoken Spanish.

Responsibilities

Prepare and follow up on customer requests for proposals, quotations, and bids, ensuring accuracy and timely submission.
Work with manufacturer vendors to request quotes, gather information, and set priorities to support timely responses.
Collaborate with engineering to understand and incorporate structural details into project requirements.
Enhance the customer service experience, foster customer engagement, and support organic growth.
Support Account Managers II and III, adapting to territory and account needs.
Respond promptly and professionally to sales inquiries by phone, email, and written correspondence.
Maintain professionalism in customer communications and provide a positive customer experience.
Follow up with customers to confirm sales orders and delivery dates.
Review weekly shipping schedules and coordinate lead times with manufacturing, purchasing, shipping, and accounting.
Collaborate with the Sales Team to understand customer requirements, priorities, and needs.
Identify and report recurring issues to management to support product defect prevention and process improvement.
Perform other duties as assigned.