Account Manager I

Yusen Logistics • Grapevine, TX

3d

About The Position

The Account Manager is responsible for successfully engaging with a large account or a group of small- to medium-sized accounts. The role collaborates across Yusen Logistics Americas (YLA) to support profitable customer growth in line with the Account Development Plan (ADP), while gathering, analyzing, and applying operational insights to improve supply chain efficiency and effectiveness. The candidate should be comfortable building internal relationships and fostering collaboration across Yusen Logistics globally.

The Account Manager executes account strategy and leads business development activities, including prospecting, qualifying, developing, winning, and onboarding opportunities. The position serves as the account’s primary contact, coordinates responses to business requests, supports customer satisfaction and retention, and enables timely decisions and problem resolution. It also leads in a matrixed environment, supports operational execution, monitors procedures and performance, recommends improvements, and participates in customer meetings.

Requirements

• One to three years of account management or business development experience within supply chain/logistics, or three to five years of supply chain/logistics operations experience.
• Excellent knowledge of the logistics industry.
• Proven strength in developing and executing strategies to grow and retain customers.
• Ability to detect and understand trends in customers’ businesses and industries.
• Proven ability to collaboratively design and sell medium- to large-scale solutions that add value to customers’ businesses and profit for Yusen.
• Outstanding verbal and written communication and negotiation skills.
• Proven ability to build trust-based relationships with customer C-level leaders through insight and quality.
• Deep understanding of sales in multinational and multicultural global business environments.
• Fluent English proficiency.
• Proven track record in multicultural people management, including the ability to functionally manage a diverse virtual group of stakeholders.

Nice To Haves

• Bachelor’s degree, ideally in Supply Chain/Logistics, Sales/Marketing, or Business.

Responsibilities

• Execute account strategy, including drafting the Account Development Plan, relationship matrix, prioritized opportunities, investments, and profit and loss projections compared with budget.
• Provide leadership and direction for business development activities, including prospecting, qualifying, developing, winning, and onboarding new opportunities in line with the ADP.
• Collect, analyze, and apply insights about the Branch/Regional Account and its industry vertical, aligning with logistics industry trends and best practices.
• Manage requests from assigned accounts for potential business opportunities, including spot quotes and RFQ/RFP requests, in coordination with product, operations, and vendors.
• Act as the single point of contact for the Branch/Regional Account to maximize customer satisfaction and retain the customer.
• Enable quick decision-making and problem resolution for the account’s business across the organization, locally and globally.
• Lead in a matrixed environment across the Yusen Logistics Americas network, overseeing multifunctional operations, management, and product members to achieve ADP objectives and ensure effective stakeholder engagement.
• Monitor, update, enhance, and enforce existing SOPs at operational branch offices.
• Monitor operational trends and exceptions and recommend operational improvements to customers.
• Proactively monitor, validate, and distribute operational reports based on relevant KPIs to stakeholders.
• Participate in and potentially lead regular conference calls and face-to-face customer meetings as required.

Benefits

• Medical, dental, and vision coverage beginning the first of the month following the start date.
• 401(k) with company match.
• Standard 10 days of PTO.
• Eligible for a bonus plan.
• Seven paid holidays.
• Eligible for overtime pay if applicable.
• Flexible Spending Accounts.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability.
• Tuition Assistance Program.
• Commuter benefits.
• Vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level