Account Manager I

Yusen Logistics•Grapevine, TX

About The Position

The Account Manager is responsible for successfully engaging a large account or a group of small- to medium-sized accounts. The role collaborates across Yusen Logistics Americas (YLA) to achieve profitable customer growth in line with the Account Development Plan (ADP). It also gathers, analyzes, and applies operational insights to improve supply-chain efficiency and effectiveness. The successful candidate builds internal relationships and fosters collaboration across Yusen Logistics globally.

Requirements

One to three years of account-management or business-development experience in supply chain/logistics, or three to five years of supply-chain/logistics operations experience.
Excellent knowledge of the logistics industry.
Proven ability to develop and execute strategies to grow and retain customers.
Ability to detect and understand trends in customers’ businesses and industries.
Proven ability to collaboratively design and sell medium- to large-scale solutions that add value to customers and profit for Yusen.
Outstanding verbal and written communication and negotiation skills.
Proven ability to build trusted relationships with customer C-level stakeholders through insight and quality.
Deep understanding of sales in multinational and multicultural global business environments.
Fluent English proficiency.
Proven track record in multicultural people management, including functionally managing a diverse virtual group of stakeholders.

Nice To Haves

Bachelor’s degree, ideally in supply chain/logistics, sales/marketing, or business.

Responsibilities

Execute account strategy, including drafting the Account Development Plan, relationship matrix, prioritized opportunity list, investment plans, and profit-and-loss projections compared with budget.
Lead and direct business-development activities, including prospecting, qualifying, developing, winning, and onboarding new opportunities in line with the ADP.
Collect, analyze, and apply insights about the Branch/Regional Account and its industry vertical, aligning with supply-chain and logistics trends and best practices.
Manage account requests for potential business opportunities, including spot quotes and RFQs/RFPs, in coordination with product, operations, and vendors.
Serve as the single point of contact for the Branch/Regional Account to maximize customer satisfaction and retention, enable timely decisions, and resolve business issues locally or globally.
Provide leadership in a matrixed environment across the Yusen Logistics Americas network, overseeing multifunctional operations, management, and product stakeholders to achieve ADP objectives.
Monitor, update, enhance, and enforce existing SOPs at operational branch offices.
Monitor operational trends and exceptions and recommend operational improvements to customers.
Monitor, validate, and distribute operational reports based on relevant KPIs to stakeholders.
Participate in and potentially lead regular customer conference calls and face-to-face meetings as required.

Benefits

Medical, dental, and vision coverage beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligibility for a bonus plan.
Seven paid holidays.
Eligibility for overtime pay, if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability.
Tuition Assistance Program.
Commuter benefits.
Vacation.