Account Manager I

Sharonview Federal Credit Union • Indian Land, SC

2d • Hybrid

About The Position

Sharonview Federal Credit Union is seeking an Account Manager I to help members resolve financial challenges while supporting the credit union’s financial health. The role focuses on contacting members with delinquent loan accounts, understanding their circumstances, negotiating repayment solutions, and helping them meet their financial obligations. The Account Manager I also maintains accurate records, protects confidential information, follows applicable laws and policies, and works with other departments to support loss mitigation and fund recovery.

This is a hybrid role with a mix of remote and in-office work; employees must report to the office as requested. The position involves extensive computer use, communication with members through phone, email, and mail, and collaboration with internal teams. Sharonview describes a supportive, member- and employee-focused culture, with opportunities for training, mentoring, and development.

Requirements

• At least 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Comfort with Microsoft Word and Outlook and ability to learn new systems.
• Calm, helpful attitude, including during busy periods.
• Proactive, solution-focused mindset and a passion for helping others.
• Ability to stay organized, multitask, and remain composed under pressure.
• Strong communication, listening, and explaining skills, and ability to work well with people.

Nice To Haves

• Collection experience is preferred.
• Call center experience is a plus.
• Experience in financial services, banking, or credit unions is a plus.
• Bilingual English/Spanish skills are preferred but not required.

Responsibilities

• Contact members with delinquent consumer, mortgage, credit card, and other loan accounts to encourage timely repayment and maintain low delinquency ratios.
• Communicate with members by phone, email, and mail to understand their circumstances and identify workable solutions.
• Use fact-finding, active listening, and negotiation skills to address objections and develop repayment arrangements.
• Explore payment plans, loan modifications, payment deferments, and other available options to help members get back on track.
• Evaluate account collectability, analyze budgets, and make timely, informed decisions.
• Use credit reports, software applications, online search tools, branch contacts, and other resources to locate members.
• Identify members who may benefit from hardship assistance and recommend appropriate cases to the Financial Wellness Team.
• Maintain accurate collection records, safeguard confidential information, and follow applicable laws, regulations, and credit union policies.
• Partner with other departments to support loss mitigation, recover funds, and promote the Sharonview/Accel partnership.

Benefits

• Flexible hybrid schedule with a mix of remote and in-office work.
• Supportive, member- and employee-focused environment.
• Opportunities for training, mentoring, and development.
• Competitive pay and performance-based incentives.
• Health benefits.
• Dental benefits.
• 401(k) match.
• Paid time off (PTO).
• Work-life balance and respect for personal time.
• Mission-driven work helping members achieve financial goals.
• Diverse, respectful, and empowering workplace.
• Modern technology and tools.
• Community involvement and opportunities to give back to local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed