Account Manager, Club Memberships

Tennessee Titans•Nashville, TN

13d

About The Position

The Account Manager, Club Memberships joins the Client Services & Hospitality team to deliver a high-quality experience for Premium Club Members and support initiatives related to the transition and opening of the new Nissan Stadium. The role manages relationships with high-value clients, executes service strategies, and supports membership processes such as right of first refusal (ROFR) and presale access for luxury Club spaces. The ideal candidate is relationship-driven, highly organized, and effective in a fast-paced, high-touch service environment.

Requirements

Bachelor’s degree from an accredited college or university.
At least 2 years of experience in customer service, premium hospitality, or sales; sports or entertainment experience is preferred.
Strong work ethic, self-motivation, and excellent written and verbal communication skills.
Customer service skills and the ability to balance competing priorities and manage customer expectations.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative approach and ability to thrive in a team-first environment.
Proficiency in Microsoft Office Suite and ticketing systems.

Nice To Haves

Experience with SeatGeek.
Degree in Business, Sports Administration, Hospitality, or a related field.
Experience in sports or entertainment.

Responsibilities

Manage an assigned portfolio of new Nissan Stadium Club Members, focusing on retention, engagement, relationship development, and long-term loyalty.
Build relationships with Club Members through personalized interactions, including in-seat visits, events, and exclusive experiences.
Maintain knowledge of Club offerings, amenities, benefits, policies, and stadium operations to educate and support Members.
Support and execute presale and right of first refusal (ROFR) processes for Club Members.
Meet and exceed individual and team goals for client retention, renewals, engagement, and membership performance.
Respond to member inquiries and complex service situations across phone, text, email, chat, and social media, using professionalism and effective problem-solving.
Maintain accurate client records in the SeatGeek ticketing system and CRM software.
Contribute to the planning and coordination of exclusive Club Member events and experiences, and serve as a key on-site client contact.
Participate in training sessions and contribute to regular team meetings.
Serve as a primary point of contact for new Nissan Stadium Club Members on event days, monitoring the member experience, addressing service needs, and creating engagement opportunities.
Support additional stadium events in service and promotional capacities, as assigned.
Perform other duties as assigned by the Manager, Club Memberships.