Account Manager, Club Memberships

Tennessee Titans • Nashville, TN

15d

About The Position

The Tennessee Titans are seeking a dynamic, enthusiastic, and detail-oriented professional to join the Client Services & Hospitality team as an Account Manager, Club Memberships. The role focuses on delivering a best-in-class experience for Premium Club Members and supporting initiatives related to the transition and opening of the new Nissan Stadium. The Account Manager manages relationships with high-value clients, executes service strategies, and supports membership processes such as right of first refusal (ROFR) and presale access for luxury Club spaces. The ideal candidate is relationship-driven, highly organized, and thrives in a fast-paced, high-touch service environment.

The position manages an assigned portfolio of new Nissan Stadium Club Members, fostering retention, engagement, relationship development, and long-term loyalty. It provides personalized member interactions, supports service needs on event days, and contributes to exclusive events and experiences. The Account Manager also maintains accurate client records, meets membership performance goals, and supports additional stadium events as assigned.

Requirements

• Bachelor’s degree from an accredited college or university.
• At least 2 years of experience in customer service, premium hospitality, or sales; sports or entertainment experience is preferred.
• Strong work ethic and self-motivation.
• Excellent written and verbal communication skills.
• Proven customer service skills, including the ability to balance competing priorities and manage customer expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player who thrives in a team-first environment.
• Proficiency in Microsoft Office Suite and ticketing systems.

Nice To Haves

• Degree in Business, Sports Administration, Hospitality, or a related field.
• SeatGeek experience.
• Experience in sports or entertainment.

Responsibilities

• Manage an assigned portfolio of new Nissan Stadium Club Members, focusing on retention, engagement, relationship development, and long-term loyalty.
• Build meaningful relationships with Club Members through personalized interactions, including in-seat visits, events, and exclusive experiences.
• Maintain knowledge of Club offerings, amenities, benefits, policies, and stadium operations to educate and support Members.
• Support and execute presale and right of first refusal (ROFR) processes for Club Members.
• Meet and exceed individual and team goals for client retention, renewals, engagement, and membership performance.
• Respond professionally to member inquiries and complex service situations by phone, text, email, chat, and social media, using effective problem-solving.
• Maintain accurate and up-to-date client records in the SeatGeek ticketing system and CRM software.
• Contribute to the planning and coordination of exclusive Club Member events and experiences, and serve as an on-site client point of contact.
• Participate in training sessions and contribute to regular team meetings.
• Serve as a primary point of contact for new Nissan Stadium Club Members on event days, monitor their experience, address service needs, and create engagement opportunities.
• Support additional stadium events in service and promotional capacities, as assigned.
• Perform other duties as assigned by the Manager, Club Memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level