About the position
Next Street is seeking an entrepreneurial and dynamic Account Manager to join their team. The role involves supporting the financing team in connecting small businesses in NYC to affordable funding solutions. The Account Manager will deliver services to small businesses, make strategic recommendations, and serve as a trusted advisor. They will also facilitate webinars, attend events, and ensure data entry and management. The role requires knowledge of available business resources and a commitment to Next Street's values and mission.
Responsibilities
Requirements
- 1-2 years of experience working with Entrepreneurs and Small Business owners
- Ability to deliver NYC Business Solutions services to small businesses and exceed goals set by the New York City Department of Small Business Services and Next Street leadership
- Collaborative mindset and ability to make strategic recommendations to small businesses regarding their financial standing
- Trusted advisor for entrepreneurs, using best practices to uncover needs and connect to relevant small business services, resources, and tools
- Timely and appropriate response to customer inquiries, following quality assurance best practices and Center standards
- Relationship-driven approach to maintaining long-term relationships with high potential, scaling small business clients
- Ability to facilitate and present webinars to provide entrepreneurs with relevant training and resources
- Availability to attend morning, evening, and weekend events to strengthen partnerships and business development efforts
- Proficiency in data entry and management for consistent and reliable data
- Knowledge of different business resources available to entrepreneurs (state, city, or other partner resources)
- Drive business development and marketing efforts to attract and retain clients and partners
- Cultivate relationships with community-based organizations, community boards, Business Improvement Districts, and other stakeholders interested in helping entrepreneurs access support services
- Proactive approach to constructing diverse pipelines through targeted marketing campaigns
- Collaboration across Next Street teams to meet client's strategic, financial, and organizational needs and share learnings
- Support for Next Street's business development opportunities
- Commitment to developing unique leadership style and ability to lead others and shape an organization
- Effective management of multiple priorities across various projects
- Good writing and presentation skills
Benefits
- Competitive salaries
- Generous benefits packages (including 401k and paid parental leave)
- 20 days of paid time off annually, including federal holidays and volunteer days
- Mentorship and sponsorship from the senior team
- Annual professional development stipend
- Social events and perks
- Equitable and transparent compensation approach
- Starting salary range of $66,600 - $73,500 for Account Manager positions
- Opportunity to participate in Next Street's discretionary incentive program
- Equal opportunity employer