Account Manager

Next Street is seeking an entrepreneurial and dynamic Account Manager to join their team. The Account Manager will be responsible for delivering services to small businesses, exceeding goals set by the New York City Department of Small Business Services and Next Street leadership. They will serve as a trusted advisor to entrepreneurs, making recommendations for support and connecting them to relevant resources. The Account Manager will also be involved in marketing and stakeholder development efforts. This is an exciting opportunity to support small businesses in NYC and contribute to Next Street's mission.

Deliver the NYC Business Solutions set services to small businesses to ensure the team is regularly exceeding goals set by the New York City Department of Small Business Services and Next Street leadership

Collaborate with senior team members to present and make strategic recommendations to small businesses regarding their financial standing

Serve as a trusted advisor for entrepreneurs by using best practices to uncover needs, make recommendations for support, and connect to relevant small business services, resources, and tools

Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards

Use a relationship-driven approach to maintaining long-term relationships with high potential, scaling small business clients

Facilitate and present webinars to provide entrepreneurs with relevant training and resources

Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts

Ensure prompt data entry after service delivery & continuously manage for consistent and reliable data

Have the ability to find and know about the different business resources (either state, city, or other partner resources) that are made available to entrepreneurs

Drive business development efforts by marketing and developing stakeholders

• 1-2 years of experience working with Entrepreneurs and Small Business owners
• Ability to deliver NYC Business Solutions services to small businesses and exceed goals
• Collaborative mindset and ability to make strategic recommendations to small businesses regarding their financial standing
• Trusted advisor for entrepreneurs, providing support and connecting them to relevant resources and tools
• Timely and appropriate response to customer inquiries
• Relationship-driven approach to maintaining long-term relationships with high potential, scaling small business clients
• Ability to facilitate and present webinars for entrepreneurs
• Willingness to attend morning, evening, and weekend events for partnership and business development efforts
• Proficiency in data entry and management
• Familiarity with different business resources available to entrepreneurs
• Drive business development and marketing efforts to attract and retain clients and partners
• Cultivate relationships with community-based organizations and stakeholders interested in supporting entrepreneurs
• Proactive approach to constructing diverse pipelines through targeted marketing campaigns
• Collaboration across Next Street teams to meet client needs and share learnings
• Support for Next Street's business development opportunities
• Commitment to developing leadership style and ability to lead others
• Ability to effectively manage multiple priorities across various projects
• Good writing and presentation skills

• Competitive salaries
• Generous benefits packages (including 401k and paid parental leave)
• 20 days of paid time off annually, including federal holidays and volunteer days
• Mentorship and sponsorship from the senior team
• Annual professional development stipend
• Social events and perks
• Equitable and transparent compensation approach
• Starting salary range of $66,600 - $73,500 for Account Manager positions
• Opportunity to participate in Next Street's discretionary incentive program
• Equal opportunity employer