Account Manager 1, Enterprise Direct Sales, Comcast Business

Comcast Resume • Indianapolis, IN

20d

About The Position

The Account Manager 1 provides strategic account management and financial sales leadership for a portfolio of existing mid-market customers. The role develops and manages account strategies for named customers, identifies incremental revenue opportunities, retains embedded services, manages customer relationships and satisfaction, and delivers annual revenue and retention objectives.

The Account Manager is responsible for meeting sales quotas, renewing contracts, maintaining account contact, and proposing Comcast Business solutions such as Advanced Voice and Metro Ethernet. The position manages sales and services for local and regional enterprise and mid-market accounts, collaborates with Sales, Finance, and Operations leadership, and sells to stakeholders at multiple organizational levels, including C-level and executive personnel. It also manages revenue, opportunities, quotas, funnels, and forecasts in alignment with organizational goals.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in account management, account strategies, customer relationship management (CRM), and customer relationships.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Nice To Haves

• Bachelor's degree.
• Relevant professional experience beyond or in combination with coursework in place of the stated degree.

Responsibilities

• Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact and ensure Comcast Business Services are appropriately positioned with assigned accounts.
• Initiate and deliver proposed solutions to meet customer needs, including Advanced Voice, Metro Ethernet, and other Business Class products as appropriate.
• Maintain customer satisfaction and act as the primary escalation point for customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies to optimize sales and retention.
• Position and sell Comcast Business Class services across multiple organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with regional, divisional, and corporate goals.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast Operating Principles, prioritize customer experience, learn and advocate for company technology and products, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Comcast provides benefit options and personalized expert guidance and tools intended to support employees' physical, financial, and emotional well-being. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level