Account Management (m/f/d)

much. GmbH • Munich, ND

2h • €65,000 - €80,000

About The Position

much. GmbH is seeking a Commercial Customer Success Manager to drive the commercial success of its Support Hub. The role focuses on building client relationships and growing revenue through renewals, upselling, cross-selling, and deal negotiation across Managed Services, including customer support, hosting, BI, and subscription products. The successful candidate will help shape the Support Hub’s commercial processes and work closely with operational teams and marketing to support sales and ensure client satisfaction.

Requirements

• Relevant university degree.
• At least 2 years of proven experience in Customer Success, Account Management, or B2B Sales.
• Sales-oriented and customer-centric mindset, with experience pitching solutions and closing deals.
• Proactive approach, ability to create a pipeline of activities, and ability to learn quickly.
• Excellent communication skills, including the ability to convince customers by email or phone.
• Fluent English at C2 level and highly proficient German at C1 level or higher.

Nice To Haves

• Experience in the IT, software, or ERP sectors.

Responsibilities

• Own the sales pipeline for Managed Services, including customer support, hosting, BI, and other subscription products.
• Secure customer renewals and reduce churn while identifying upselling and cross-selling opportunities.
• Develop slide decks and sales materials in collaboration with marketing.
• Gather client feedback and turn it into actionable process improvements and sales opportunities.
• Partner with operational teams to support seamless service delivery, client satisfaction, and account growth.

Benefits

• Flexible working with work structured around personal life and results rather than hours.
• Total expected compensation of €65,000–€80,000 per year.
• Uncapped sales commissions.
• Top insurance.
• Self-learning budget.
• State-of-the-art equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level