Account Management Specialist

Hub Group • Memphis, TN

3d

About The Position

The Account Management Specialist manages assigned customer accounts to provide responsive service, resolve issues, and identify innovative solutions. The role oversees order acceptance and maintenance, accessorial charge management, customer communications, and coordination with Account Managers and Operations. It also supports cost control, profitability, network efficiency, and on-time performance through analysis of account metrics and management of transportation assets.

Requirements

• Proficiency with Microsoft Office applications, especially Outlook, Excel, and Word.
• Highly effective verbal and written communication skills.
• Attention to detail, organizational skills, and a customer-focused approach.
• Ability to work a weekend rotation when scheduled.

Nice To Haves

• A bachelor's degree in business, logistics, supply chain, or management is preferred.
• Experience in the transportation industry is preferred.
• Experience with EDI processes, Web Tender Portals, fax, and other applicable forms of electronic communication is preferred.

Responsibilities

• Develop proactive relationships with assigned customer accounts by resolving issues and concerns in a timely manner and providing innovative solutions.
• Determine which accessorial charges can be billed, follow company processes through to resolution, minimize disputes, assist with collections, and work with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor, and report order acceptance, order maintenance, and accessorial management through email, phone, and Hub Group transportation management systems.
• Offer alternative transportation solutions as needed by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure customers receive the best product at the lowest possible cost while maximizing margin, network efficiency, and on-time performance.
• Communicate with shipper and consignee contacts about exceptions and problem resolution.
• Work with Operations to manage assets such as container pools, maximizing Hub profitability and reducing customer cost exposure.
• Monitor service standards, advise the supervisor of potential problems, and work with the Manager, Account Management and Operations Group to address and resolve single-load concerns promptly.
• Perform other duties, responsibilities, and activities as assigned or changed from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed