Account Management Specialist

Mary Kay•Town of Addison, WI

1d•Onsite

About The Position

The Account Management Specialist supports the Account Management team in coordinating and delivering assigned US-specific creative initiatives for US stakeholders, including Team US Marketing, US Sales & Education, US Sales Force Recognition, and internal partners. The role manages day-to-day project tasks, timelines, documentation, approvals, and follow-up from brief through final delivery, using established account management tools and processes. The Specialist develops working knowledge of stakeholder needs, business priorities, and brand standards; identifies project risks and escalates issues appropriately; and provides project and budget tracking support under the direction of a US Account Manager or the Supervisor, Account Management. This position works onsite at Mary Kay's Global Headquarters in Addison, Texas.

Requirements

At least 3 years of experience in Marketing/Advertising, Account Management, Project Coordination, or an agency.
Bachelor's or university degree in Communications, Marketing, Advertising, Business, or a related field.
Working knowledge of the creative development process from intake and briefing through review, approval, production, and final delivery.
Strong project coordination skills, including the ability to manage multiple assignments, timelines, details, and follow-up actions accurately.
Ability to build effective partnerships and provide customer-focused support in a matrix environment.
Strong organizational, analytical, and problem-solving skills, with exceptional attention to detail and documentation.
Ability to recognize risks, clarify routine issues, and escalate matters requiring account ownership, budget authority, or leadership decisions.
Excellent interpersonal, oral, and written communication skills.
Ability to facilitate routine project meetings and produce clear recaps of decisions, owners, action items, and deadlines.
Adaptability and flexibility to respond professionally to changing priorities and maintain quality under pressure.
Ability to work collaboratively with Team US Marketing, US Corporate Communications, US Sales Force, Creative, Production, Traffic, and other internal partners.
Continuous improvement mindset and willingness to learn new processes, technology, reporting, data, and AI tools.
Professionalism, sound judgment, and confidentiality when handling business information.
Ability to work onsite at Mary Kay's Global Headquarters in Addison, Texas.

Nice To Haves

Experience using Workfront or similar project management and workflow tools.

Responsibilities

Coordinate assigned US-specific initiatives from brief through final delivery, maintaining accurate project plans, schedules, status, documentation, and next steps.
Use established account management tools and processes, including Workfront or similar systems, to create and update jobs, route work, track milestones, and support timely completion.
Clarify routine project requirements, deliverables, timing, and approval needs with guidance from the US Account Manager or Supervisor.
Coordinate meetings, capture decisions and action items, follow up with owners, and confirm that approvals and final files are documented.
Monitor project progress, dependencies, and changes; identify potential risks or delays and escalate them with clear supporting information.
Coordinate with Team US Marketing, US Sales & Education, US Sales Force Recognition, Creative, Production, Traffic, and other internal partners to move assigned US work through established workflows.
Serve as a day-to-day project contact for assigned work while the US Account Manager retains primary ownership of the overall stakeholder relationship.
Develop working knowledge of US stakeholders’ needs, business priorities, the business or brand, and applicable brand standards.
Communicate project status, open items, timing, and next steps clearly and professionally to US stakeholders and internal partners.
Support cross-functional alignment and key approval meetings; facilitate routine project meetings within defined scope when needed.
Provide responsive service and build effective partnerships through accuracy, follow-through, and proactive communication.
Track estimates, purchase orders, invoices, and project spending documentation under established budget guidelines.
Support monthly budget updates, reconciliation, variance documentation, and scope-change tracking for review by the US Account Manager or Supervisor.
Flag potential cost impacts and provide accurate information needed for budget decisions; the role does not hold full fiscal accountability for the account or portfolio.
Identify practical opportunities to reduce rework, improve efficiency, or support cost-effective delivery.
Follow established US intake, prioritization, RACI, brand governance, and workflow processes and support sharing and adoption of best practices across programs.
Maintain templates, trackers, recaps, and process documentation that support consistent team execution.
Contribute observations and recommendations to improve account management and creative workflows.
Adopt approved technology, reporting, data, and AI tools to improve organization, visibility, and project follow-through.