Account Management Specialist

UGI Corporation • Upper Merion Township, PA

3d

About The Position

The Account Management Specialist maintains National Account customer records in SAP to comply with contractual obligations and troubleshoots customer issues in partnership with Field Operations, Sales, and other stakeholders. The role prioritizes and tracks customer issues and account changes in Microsoft Dynamics 365, following them through to resolution and case closure. It provides expert account support to address issues quickly and effectively.

Requirements

• Bachelor’s degree in a related field.
• 3 to 5 years of account management experience.
• Strong organization and prioritization skills, with the ability to handle multiple tasks and changing priorities.
• Ability to communicate effectively with internal and external customers.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to work at a quick pace and respond effectively to internal and external customers.

Nice To Haves

• Experience with a CRM-type system.
• Knowledge of SAP.

Responsibilities

• Identify, review, and complete account maintenance requests using available resources and tools to ensure compliance with customer agreements and expectations.
• Evaluate customer issues, track them in Microsoft Dynamics 365, and update customer accounts in SAP for service and contractual change requests.
• Provide appropriate solutions to National Account customer issues within given timeframes and follow up with relevant teams to ensure completion.
• Support customer satisfaction by providing accurate information and status reports to customers and key stakeholders.
• Maintain strong relationships with customers and field operating teams through clear communication, account knowledge, and support.
• Maintain organization and professionalism when dealing with customers, districts, vendors, and partners.
• Perform additional tasks as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level