Specialist II, Account Management (Client Account Manager)

LG Energy Solution Arizona•Queen Creek, AZ

6d•Onsite

About The Position

The Specialist II is responsible for hands-on execution of daily sales operations, shipment coordination, sales order processing, and customer account support. This role works closely with internal teams, automotive OEM customers, and headquarters to maintain accurate sales records, monitor shipments and payments, prepare reports, and ensure timely communication in support of day-to-day business operations.

Requirements

Bachelor’s degree in Marketing, Engineering, Business, or a related field.
At least 3 years of related experience, preferably in battery, automotive, or advanced manufacturing.
Demonstrated understanding of lithium-ion manufacturing processes.
Experience working cross-functionally with Operations and Engineering.
Ability to work across global time zones as needed to collaborate with South Korea headquarters and other global sites.
Technical fluency in battery cell manufacturing.
Structured project management skills.
Customer-centric and executive communication skills.
Data-driven decision-making skills.
Collaboration and teamwork skills.
Self-management and accountability.

Responsibilities

Coordinate and track daily, weekly, and monthly shipment schedules and sales plans; follow up with internal teams and customers about shipment status, changes, and delivery requirements.
Process and maintain sales orders and related transactions in internal ERP systems, including SAP, ensuring accuracy and timely updates.
Prepare and maintain sales reports, shipment trackers, and customer-related documentation.
Monitor sales revenue, shipment performance, accounts receivable, and sales forecast accuracy; update tracking files and escalate discrepancies or potential issues as needed.
Follow up with customers and internal finance teams regarding outstanding invoices, payment status, and account reconciliation to support timely collections.
Coordinate customer business meetings, audits, and facility tours, including scheduling, preparing presentation materials, gathering information, and supporting on-site activities.
Communicate regularly with key account managers, OEM customers, internal departments, and headquarters to share updates, obtain required information, and resolve routine operational issues.
Assist with gathering and consolidating customer forecasts, shipment requirements, and sales data to support planning and reporting activities.
Maintain organized records of sales activities, customer communications, and operational transactions.
Perform other duties as assigned.