Specialist Manager, Client Account Management (Fed Health)

Deloitte • Arlington, VA

2d • $114,600 - $191,000 • Onsite

About The Position

As a Client Account Manager (CAM) in Deloitte’s Government & Public Services (GPS) practice, the Specialist Manager works with senior leaders in the Federal Health sector to help account teams deliver Deloitte’s services, strengthen client relationships, and accelerate firm growth. The role aligns with Deloitte businesses to execute priorities, develop cross-business account strategies, bring insights and leading practices to account teams, and improve operational efficiency in support of account leadership and client service professionals. It serves as a link between the broader firm and the account team, sharing practices and helping innovate new approaches.

The manager develops and oversees initiatives and programs that support account objectives with minimal instruction and a high degree of autonomy. Specific responsibilities depend on account priorities and include financial performance and delivery excellence, relationship management, coordination across the firm, team development, and business and market understanding.

Requirements

• Bachelor’s degree.
• At least 6 years of project management experience.
• At least 6 years of experience working in a fast-paced environment with shifting priorities and quick-turn deadlines.
• At least 6 years of experience with Microsoft Office, including PowerPoint and Excel.
• At least 2 years of experience mentoring or counseling others.
• Ability to travel an average of 25%, based on the work and clients and industries or sectors served.
• Legal authorization to work in the United States without employer sponsorship now or at any time in the future.

Nice To Haves

• Experience working in a professional services firm.
• Strong storytelling skills and ability to convey complex information to varied audiences.
• Exceptional interpersonal and communication skills.
• Ability to adapt to a changing environment and navigate ambiguity.
• Excellent analytical and problem-solving skills.
• Experience working in the public sector and/or with public-sector clients.
• Experience supporting business development and pursuit management.

Responsibilities

• Coordinate financial analysis and reporting, opportunity tracking, and internal reporting.
• Support programs that advance account plans and growth objectives, and identify operational efficiency improvements that support account metrics.
• Manage account risk and compliance activities; coordinate with risk managers and the Office of General Counsel as needed; support procurement relationships and contract management.
• Plan and execute account leadership meetings and retreats, and support leadership development.
• Manage end-to-end operational relationship management activities and work with appropriate leaders to navigate complex processes efficiently.
• Contribute to the Client Relationship Assessment (CRA) plan and approach; oversee its implementation and track and report plan progress and results.
• Manage account strategy and implementation plans, recommending adjustments based on informed knowledge and working with relevant leaders.
• Develop targeted content and events using Deloitte assets to advance client relationships and the brand in alignment with relationship strategy.
• Connect teams across the organization and bring knowledge of Deloitte’s offerings and services to account strategy and delivery; use appropriate firm systems and resources.
• Use relevant tools, resources, and systems to input, extract, and analyze information needed to meet account objectives.
• Create and coordinate account materials and content for account leaders, pursuits, and proposals.
• Understand, adopt, and develop leading practices, and take ownership of assigned tasks.
• Support account talent strategy and culture-building initiatives and foster an inclusive, positive team culture.
• Manage team communications and events, account onboarding and offboarding, and account team collaboration tools.
• Understand complex client requirements and their business impact; suggest process improvements and automations that reduce delivery costs.
• Manage day-to-day market, client, and competitive intelligence activities that support profitable account growth.
• Work with client account leaders to identify client issues and support distinctive client experiences that strengthen relationships and engagement with Deloitte.

Benefits

• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors, including individual and organizational performance.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager