Specialist, Client Management
About The Position
The Specialist, Client Management (P3) advances the success of biopharma partners and supports McKesson’s integrated specialty pharmacy model. As a primary point of contact for assigned client programs, the role supports end-to-end program operations, continuous improvement, and delivery excellence across multiple business lines. It is suited to an analytically minded relationship builder who identifies opportunities, solves problems with cross-functional partners, and helps ensure seamless, high-quality client service. The position manages client relationships and day-to-day program operations, tracks performance against service-level agreements, oversees change requests and documentation, and translates reporting into actionable insights. It also monitors program profitability, supports client billing and pricing or contract changes, and collaborates with internal teams to address risks and improve program delivery. Travel may be up to 10%.
Requirements
- Degree or equivalent and typically 4 or more years of relevant experience.
- At least 4 years of professional experience in healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.
- Experience managing client-facing programs or complex operational workflows.
- Strong project management skills and ability to manage multiple priorities and deadlines.
- Analytical ability to interpret data, identify trends, and communicate insights clearly.
- Advanced proficiency in Excel and PowerPoint.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Experience with Microsoft Project.
- CRM experience; Salesforce preferred.
- Excellent written and verbal communication skills.
- Ability to build relationships, influence without authority, and collaborate across cross-functional teams.
- Strong organization, attention to detail, and follow-through.
- Willingness and ability to travel up to 10%.
Responsibilities
- Serve as a main point of contact for assigned pharmaceutical clients and provide clear, consistent, proactive communication.
- Strengthen client engagement through consultative insights, workflow improvements, and identification of program and revenue growth opportunities.
- Prepare and deliver Quarterly Business Reviews featuring results, trends, and strategic recommendations.
- Manage day-to-day program operations, timelines, and deliverables across cross-functional teams.
- Track performance against service-level agreements, identify gaps, and lead corrective-action planning.
- Oversee the change request process and maintain project plans, tracking logs, and relevant documentation.
- Validate reporting accuracy, interpret results, and provide meaningful, actionable insights to clients.
- Monitor program profitability and provide monthly variance commentary when needed.
- Review, validate, and manage client billing accuracy in partnership with Finance.
- Support pricing and contract modifications for new and existing client initiatives.
- Promote a strong team environment and effective communication across the Client Relationship organization.
- Escalate risks and issues appropriately and ensure leadership visibility into program operations.
- Recommend innovative solutions and contribute to continuous improvement.
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Benefits are referenced, but specific benefits are not listed in the posting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
