Client Services & Project Management Specialist

Campus Services Group • Bensalem Township, PA

2d

About The Position

Campus Services Group (CSG), a division of Healthcare Services Group, provides facility services to independent schools, K-12 districts, higher education institutions, and residential campuses throughout the country. This full-time, dual-function role supports business development and operations while leading high-impact cross-functional initiatives. The position requires a highly organized, resourceful, and forward-thinking professional to manage complex projects, competitive bids and RFPs, strategic research, client events, and special projects across departments. The role is expected to embody the Company’s Purpose, Vision, Values, and DNA.

The specialist leads capital and infrastructure project lifecycles, cross-departmental initiatives, feasibility research, and new-account start-ups. The role also directs proposal and RFP development, bid analysis, contract-phase coordination, and improvements to business development workflows. Responsibilities extend to planning and executing trade shows and client events, supporting marketing campaigns, managing client satisfaction surveys, identifying sales opportunities, and maintaining CRM and lead data. The position requires occasional travel to client locations, trade shows, and project start-up sites.

A bachelor’s degree is required, along with 3–5+ years of experience combining project management, business development support, or business analysis. Bilingual capabilities are preferred. The company states its commitment to training and professional growth and provides equal employment opportunities.

Requirements

• 3–5+ years of demonstrated experience combining project management, business development support, or business analysis.
• Proven ability to manage projects, competitive bids and RFPs, events, and research initiatives simultaneously.
• Advanced skills in Microsoft Office, including Excel, PowerPoint, and Word.
• Advanced skills in Google Workspace, including Sheets, Docs, and Slides.
• Advanced skills in Adobe PDF Suite, Salesforce or other CRM tools, and digital marketing platforms.
• Exceptional written, verbal, and visual presentation skills, including the ability to translate complex data into actionable recommendations.
• Proactive, detail-oriented approach and ability to remain calm under pressure, adapt to shifting priorities, and meet tight deadlines.
• Ability to travel occasionally to client locations, trade shows, and project start-up sites.
• Bachelor’s degree required.

Nice To Haves

• Bilingual capabilities.

Responsibilities

• Lead capital and infrastructure project lifecycles, including capital improvements, equipment installations, and operational transitions across client sites.
• Manage multiple concurrent cross-departmental special projects, coordinating operations, finance, leadership, and contracting teams.
• Conduct market research, competitive analysis, and operational feasibility studies, and provide data-driven recommendations.
• Support new-account start-ups, including site readiness, equipment and supply ordering, staff recruitment, and training.
• Direct end-to-end proposal and RFP development and ensure deadlines, guidelines, and quality standards are met.
• Gather bid requirements with internal and external stakeholders; perform bid and cost analyses; and develop RFP documentation, proposals, and facility presentation packages.
• Coordinate with legal and operations during contracting to transition winning bids into active projects.
• Manage and improve business development checklists and fulfillment workflows, including digital design, proposal production, and tracking.
• Plan and execute trade show exhibits, industry conference events, and custom client engagement experiences, including logistics and budgeting.
• Partner with Marketing to execute targeted campaigns, design event collateral, and track campaign engagement.
• Manage the collection, analysis, and reporting of client satisfaction surveys to support operational improvement and client retention.
• Support sourcing and identification of new sales opportunities across target markets.
• Maintain lead databases and Salesforce CRM records, ensuring data accuracy and pipeline visibility.
• Communicate with national sales and operations managers to provide updates, streamline communications, and resolve issues.

Benefits

• The company provides training and opportunities for self-improvement and professional growth.
• Benefits information is available through the link provided in the posting; details are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level