Client Services & Project Management Specialist

Healthcare Services Group • Bensalem, PA

22h

About The Position

Campus Services Group (CSG), a division of Healthcare Services Group, provides facility services to independent schools, K-12 districts, higher education institutions, and residential campuses. This full-time role is a dual-function position supporting business development and operations while leading cross-functional initiatives. The specialist coordinates projects, competitive bids and RFPs, strategic research, client events, and special projects across the organization.

The role leads capital and infrastructure project lifecycles, coordinates concurrent initiatives, conducts research and feasibility studies, and supports new-account start-ups. It also directs proposal and RFP development, bid analysis, contract-phase coordination, and improvements to business-development workflows. Additional duties include organizing trade shows and client events, supporting marketing campaigns, managing client satisfaction surveys, identifying sales opportunities, and maintaining Salesforce CRM data and communications with sales and operations teams.

The position requires occasional travel to client locations, trade shows, and project start-up sites. A bachelor’s degree is required; bilingual capabilities are preferred. Campus Services Group states that it provides training and opportunities for self-improvement and professional growth, and is an equal opportunity employer.

Requirements

• 3–5+ years of demonstrated experience combining project management with business-development support or business analysis.
• Proven track record managing projects, competitive bids/RFPs, events, and research initiatives simultaneously.
• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
• Proficiency in Google Workspace, including Sheets, Docs, and Slides.
• Proficiency with Adobe PDF Suite, CRM tools such as Salesforce, and digital marketing platforms.
• Exceptional written, verbal, and visual presentation skills, including the ability to translate complex data into actionable recommendations.
• Proactive, detail-oriented, and calm under pressure, with the ability to adapt to shifting priorities and tight deadlines.
• Ability to travel occasionally to client locations, trade shows, and project start-up sites.
• Bachelor’s degree required.

Nice To Haves

• Bilingual capabilities.

Responsibilities

• Lead and oversee project lifecycles for capital improvements, equipment installations, and operational transitions at client sites.
• Manage multiple concurrent cross-departmental special projects, coordinating operations, finance, leadership, and contracting teams.
• Conduct market research, competitive analysis, and operational feasibility studies and develop data-driven recommendations.
• Support new-account start-ups, including site readiness, equipment and supply ordering, staff recruitment, and training.
• Direct end-to-end proposal and RFP development, ensuring deadlines, guidelines, and quality standards are met.
• Gather bid requirements, perform bid and cost analyses, and develop custom RFP documentation, proposals, and facility presentation packages.
• Coordinate with legal and operations during contracting to transition winning bids into active operational projects.
• Manage and refine business-development checklists and fulfillment workflows, including digital design, proposal production, and tracking.
• Plan and execute trade show exhibits, industry conference events, and client engagement experiences, including logistics and budgeting.
• Partner with the Marketing Department on targeted campaigns, event collateral, and campaign-engagement tracking.
• Manage the collection, analysis, and reporting of client satisfaction surveys to support operational improvement and client retention.
• Support sourcing and identification of new sales opportunities across target markets.
• Maintain lead databases and Salesforce CRM systems, ensuring data accuracy and pipeline visibility.
• Communicate regularly with national sales and operations managers to provide updates, streamline communications, and resolve issues.

Benefits

• The company states that its firm commitment to training provides associates with opportunities for self-improvement and professional growth.
• A benefits information link is provided in the posting; specific benefits are not listed in the supplied description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level