Client Services Project Specialist

Epiq • Charleston, SC

14h

About The Position

Project Attorneys respond to complex inquiries from customers and clients across multiple communication methods. This role serves as an escalation route for reviewing consumer-facing inquiries or issues that cannot be resolved through standardized processes. The specialist works collaboratively with business partners, follows project guidance, helps maintain claims and correspondence procedures, supports resolution of issues, and monitors case health by identifying errors and developing solutions.

Requirements

• Juris Doctor degree from an accredited U.S. law school, or a foreign law degree and an LL.M.
• Flexible and customer-service focused.
• Outstanding written and verbal communication skills, including the ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs.
• Strong technical orientation and excellent computer skills.
• Exceptional planning and organizational skills, critical thinking, and keen attention to detail.
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.

Responsibilities

• Respond to complex customer and client inquiries by phone, email, and written correspondence.
• Follow standard protocols, procedures, and instructions from the Project Manager and Supervisors, and implement feedback as required.
• Work effectively with a variety of business partners in a highly collaborative environment.
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure their work supports project goals.
• Assist the Supervisor or Project Manager in resolving issues that arise.
• Monitor overall case health by identifying errors and creating solutions for resolution.

What This Job Offers

• Job Type: Full-time
• Education Level: Ph.D. or professional degree