Project Design Specialist - Client Services

LabConnect•Johnson City, TN

About The Position

The Project Design Specialist supports project setup activities under the guidance of senior team members. The role focuses on creating or amending test requisitions, collection kit specifications, and database items based on client requirements documented in the Operational Specifications Document (OSD). The position does not involve direct client interaction and instead collaborates with internal teams to help ensure accurate and timely project implementation. The specialist interprets project specifications, provides setup information to Project Managers, tracks progress, and translates client requirements into practical steps for solving issues in accordance with internal standards. The role also coordinates with internal functional departments and colleagues to help complete database and other setup-related tasks. Travel requirements are minimal; the role involves prolonged desk and computer work, including computer and headphone use for conference calls. LabConnect is a global provider of Central Laboratory Services and Functional Service Provider solutions for pharmaceutical and biotech companies and clinical research organizations. The company describes its culture as collaborative and guided by the values People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

Requirements

Bachelor's degree (B.A./B.S.) from a four-year college or university and at least 1 year of experience as a Project Coordinator or in a similar role; alternatively, an associate degree (A.S.) and at least 2 years of similar experience; or a high school diploma and at least 3 years of similar experience.
Excellent organization, interpersonal, communication, and problem-solving skills.
Excellent attention to detail, planning, and problem-solving skills.
Excellent organizational and time-management skills.
Excellent listening and verbal-comprehension skills.
Ability to make well-thought-out decisions and adapt to changing environments and requirements.
Ability to work independently and collaboratively as part of a team.
Ability to adhere to established timelines, processes, and procedures.
Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint.
Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.
Ability to write business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers.
Ability to solve practical problems involving concrete variables where standardization is limited.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.

Nice To Haves

Clinical research or Project Management experience is preferred.
Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will be considered.
An equivalent combination of education and experience may be accepted as a substitute for the specified education and experience.

Responsibilities

Interpret specifications provided by the Project Design Manager in the Operational Specifications Document (OSD).
Create or revise customized test requisitions and collection kit specifications.
Attend internal Project Initiation calls as a Subject Matter Expert and provide necessary information to Project Managers.
Provide regular status updates on setup progress to Project Management and Client Services leadership.
Translate client requirements into actionable steps for problem-solving and issue resolution while adhering to internal standards.
Interface with internal functional departments to complete or assist with database setup and communicate study needs.
Liaise with colleagues to confirm completion of setup-related tasks.
Perform additional related tasks as assigned to support departmental and organizational goals.