Client Services Specialist

Suricats Consulting • Washburn, WI

1d • $28 - $35 • Remote

About The Position

Suricats Consulting is hiring a full-time, fully remote Client Services Specialist to support client communication, service coordination, and consulting project delivery. The role helps maintain strong client relationships by responding to inquiries, tracking requests through resolution, and coordinating with colleagues to keep actions, timelines, and updates on schedule. The specialist works independently while collaborating with colleagues and following established procedures.

The position is suited to a professional with two to five years of relevant experience who can organize client requests, maintain accurate records, coordinate with internal teams, and provide a responsive client experience. Success requires clear communication, sound organization, the ability to manage competing priorities, and discretion when handling information. Candidates should have reliable internet access and a suitable workspace.

Requirements

• Two to five years of experience in client services, customer support, account coordination, project administration, or a related field.
• Excellent written and verbal communication skills and a courteous, solutions-focused approach.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Proficiency with email, calendars, video conferencing, spreadsheets, and customer relationship management systems.
• Ability to manage multiple requests, prioritize deadlines, and work independently in a fully remote environment.
• Professional judgment, discretion, and a collaborative approach to working with colleagues and clients.
• Reliable internet access and a suitable workspace.

Nice To Haves

• Experience in consulting, professional services, or project-based client relationships.
• Familiarity with customer relationship management platforms, project management tools, client onboarding, or service procedures.
• Experience documenting workflows or recommending improvements to recurring processes.

Responsibilities

• Respond to client inquiries through approved communication channels and provide timely, professional updates.
• Record, prioritize, track, and follow up on requests, ensuring outstanding items have clear next steps.
• Coordinate meetings, project discussions, document exchanges, and follow-up actions with clients and colleagues.
• Maintain accurate client records, service notes, and project documentation in company systems.
• Collaborate with consulting and operations teams to clarify requirements, direct inquiries, and resolve service issues.
• Monitor deadlines, identify potential delays, and escalate complex or sensitive concerns appropriately.
• Prepare professional correspondence, status updates, meeting notes, and summaries with attention to detail.
• Protect confidential client and company information and follow established data-handling and recordkeeping procedures.
• Identify recurring client questions and recommend practical improvements to service delivery.

Benefits

• Health insurance benefits, subject to applicable plan terms and eligibility requirements.
• Retirement benefits, subject to applicable plan terms and eligibility requirements.
• Paid leave in accordance with company policy and applicable requirements.
• Fully remote working arrangement with opportunities to collaborate across teams.
• Professional environment that values clear communication, dependable service, and continuous improvement.
• Opportunities to strengthen client relationship, coordination, and professional services skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed