Project Design Specialist - Client Services

LabConnect • Johnson City, TN

23h

About The Position

The Project Design Specialist supports project setup activities under the guidance of senior team members. The role creates or amends requisitions, collection kit specifications, and database items based on client requirements and the Operational Specifications Document (OSD). It does not involve direct client interaction, but requires collaboration with internal teams to help ensure accurate and timely project implementation.

The specialist interprets specifications provided by the Project Design Manager, develops or revises customized test requisitions and collection kit specifications, and serves as a subject matter expert on internal Project Initiation calls. The role provides setup progress updates to Project Management and Client Services leadership, translates requirements into actionable problem-solving steps, and coordinates with internal departments and colleagues to complete database and other setup tasks. Additional related duties may be assigned to support departmental and organizational goals.

The position requires relevant education and Project Coordinator or similar experience, with alternate education-and-experience combinations accepted. Clinical research, central laboratory, or project management experience is preferred or may be considered when gained outside LabConnect. The role has no supervisory responsibilities, requires minimal travel, and includes regular computer and conference-call work. LabConnect describes its culture as one global team focused on advancing clinical trials through innovation, agility, and collaboration, with values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

Requirements

• Bachelor's degree (B.A./B.S.) and at least 1 year of experience as a Project Coordinator or in a similar role; or an associate degree (A.S.) and at least 2 years of such experience; or a high school diploma and at least 3 years of such experience.
• An equivalent combination of education and experience may be accepted as a substitute for the specified education and experience.
• Excellent organization, interpersonal, communication, and problem-solving skills.
• Excellent attention to detail, planning, and problem-solving skills.
• Excellent organizational and time-management skills.
• Excellent listening and verbal-comprehension skills.
• Ability to make well-considered decisions and adapt to changing environments and requirements.
• Ability to work independently and collaboratively as part of a team.
• Ability to adhere to established timelines, processes, and procedures.
• Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.
• Ability to write business correspondence and procedure manuals.
• Ability to present information effectively and respond to questions from managers.
• Ability to solve practical problems involving a variety of concrete variables where only limited standardization exists.
• Ability to interpret written, oral, diagrammatic, or scheduled instructions.

Nice To Haves

• Clinical research experience.
• Central laboratory experience.
• Project management experience.
• Clinical Research, Central Lab, and/or Project Management experience gained outside LabConnect may be considered.

Responsibilities

• Interpret specifications provided by the Project Design Manager in the Operational Specifications Document (OSD).
• Create or revise customized test requisitions and collection kit specifications.
• Attend internal Project Initiation calls as a subject matter expert and provide necessary information to Project Managers.
• Provide regular status updates on setup progress to Project Management and Client Services leadership.
• Translate client requirements into actionable steps for problem-solving and issue resolution while adhering to internal standards.
• Coordinate with internal functional departments to complete or assist with database setup and communicate study needs.
• Liaise with colleagues to confirm completion of setup-related tasks.
• Perform additional related tasks as assigned to support departmental and organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level