Client Services Specialist

GME Supply Family of Brands • Columbia, MO

9d

About The Position

The Client Services Specialist is a highly trained first point of contact for global clientele and is not a call-center role. The company provides ongoing, in-depth training to help specialists serve as high-impact resources for clients. Continued learning supports the client experience and the company’s goals and culture.

The role involves responding to inbound sales opportunities, addressing client needs, managing online orders, providing accurate and exceptional customer service, and following up promptly. Specialists develop Gear Expert®-level knowledge of product lines and internal procedures, participate in ongoing training, and share customer feedback with internal teams to continually improve service.

Duties, responsibilities, and activities may change at any time with or without notice. Applications for this role are accepted exclusively online.

Requirements

• Desire to work continuously with people and solve problems.
• Fluency with technology.
• Excellent personal, written, and oral communication skills.
• Strong organizational skills.
• Ability to make decisions autonomously and resolve problems.
• Desire to work as part of a team and be a high performer.

Responsibilities

• Respond swiftly and competently to inbound sales opportunities and actively address client needs.
• Manage online orders and provide each customer with accurate, exceptional service and prompt follow-up.
• Develop Gear Expert®-level knowledge of product lines and internal procedures.
• Participate in ongoing procedural and product training sessions to support effective and efficient customer service.
• Provide customer feedback to internal parties to continually improve the company’s approach to excellence.

Benefits

• Health, vision, and dental insurance with company contributions.
• Company HSA contributions.
• Optional add-on insurance, including accident and short-term disability coverage.
• Free employee assistance program with 24/7 access.
• Paid time off that increases with tenure.
• Company-paid holidays.
• Paid volunteer time off.
• 401(k) matching options with no vesting requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed