Client Services Specialist

GME Supply Family of Brands • Coppell, TX

9d

About The Position

Client Services Specialists are highly trained first points of contact for the company’s global clientele and are not call-center employees. The role includes ongoing, in-depth training to help specialists serve as high-impact client resources. Continued learning supports both the client experience and the company’s goals and culture. The role is based in Coppell, Texas, and reports to Andrew Neuenswander.

Requirements

• Desire to work continuously with people and solve problems.
• Fluency with technology.
• Excellent interpersonal, written, and oral communication skills.
• Strong organizational skills.
• Ability to make decisions autonomously and resolve problems.
• Desire to be part of a team and perform at a high level.

Responsibilities

• Respond swiftly and competently to inbound sales opportunities and address client needs.
• Manage online orders, provide accurate and exceptional customer service, and follow up promptly to close out each customer experience.
• Develop Gear Expert®-level knowledge of product lines and internal procedures.
• Participate in ongoing procedural and product training sessions.
• Provide customer feedback to internal parties to help continually improve the company’s approach to service excellence.

Benefits

• Health, vision, and dental insurance with company contributions.
• Company HSA contributions.
• Optional insurance, including accident and short-term disability coverage.
• Free employee assistance program with 24/7 access.
• Generous paid time off that increases with tenure, plus company-paid holidays.
• Paid volunteer time off.
• 401(k) matching with no vesting requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed