Client Management Specialist I

Hub Group•Fayetteville, NC

About The Position

The Client Management Specialist I serves as the primary day-to-day contact for customers in an assigned account group and acts as the main liaison between Hub Group’s customers, warehouses, and carriers. The role manages supply-chain needs for multiple customers, provides customer service, and ensures timely execution of customer requirements. It includes significant customer interaction. After customer onboarding, the specialist assists with order creation; monitors and reports order acceptance and processing; maintains inventory integrity; and manages accessorial charges using Hub Group transportation management systems. The position reports to the Manager, Account Management. Minimal travel may be required.

Requirements

Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word.
Highly effective verbal and written communication.
Attention to detail, organizational skills, and a customer-focused approach.
Excellent problem-solving skills and the ability to encourage creative solutions.
Ability to multitask and manage competing priorities effectively.
Ability to identify and assess customer needs and develop compelling solutions.
Self-directed approach and ability to work as a team player.

Nice To Haves

Bachelor’s degree in business, logistics, supply chain, or management.
Experience in the transportation industry.
Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication.

Responsibilities

Develop working relationships with customer accounts and resolve issues and concerns promptly.
Assess customer needs and develop and manage account specifications and procedures to support quality, efficiency, and profitability.
Proactively manage daily order-level data, recommend improvements, and implement changes.
Receive, analyze, and respond to a high volume of daily communications.
Manage order processes according to contract specifications.
Select appropriate carriers and manage tracking to support delivery performance.
Maintain inventory accuracy; perform inventory audits, record results, and measure trends.
Manage, monitor, and report order acceptance, order maintenance, and accessorial charges through email, phone, and Hub Group transportation management systems.
Analyze internal and external account metrics and offer alternative transportation solutions when needed.
Manage assigned accounts to provide suitable products at the lowest possible cost while maximizing margin, network efficiency, and on-time performance.
Determine billable accessorial charges and follow company processes to conclusion, minimize disputes, assist with collections, and work with Account Managers on ways to reduce accessorial charges.
Communicate exception notifications and resolve problems with shipper and consignee contacts.
Work with Operations to manage assets, such as container pools, to support profitability and reduce customer cost exposure.
Monitor service standards and advise the supervisor of potential problems.
Work with the Manager, Account Management and Operations Group to resolve single-load concerns promptly.