Order and Client Management Specialist I

eMolecules•Boston, MA

4d•Remote

About The Position

The Order and Client Management Specialist I supports a global customer and supplier base, manages day-to-day order processing across multiple systems, and develops knowledge of the company’s products, systems, and processes under general supervision. The role focuses on delivering a strong customer experience while maintaining accurate order and pricing information and supporting client relationships. It is full-time and remote; candidates based on the US East Coast are preferred to provide coverage for East Coast and European customers.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in customer service, order processing, or a related administrative role.
Strong attention to detail and data accuracy.
Customer-service mindset and clear, professional communication skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Associate's or bachelor's degree.
Experience working with customers around the globe and familiarity with different currencies.
Familiarity with Zendesk, NetSuite, or similar systems.

Responsibilities

Serve as a primary contact for customers and suppliers by phone and email, providing accurate and timely information about orders, shipments, availability, and pricing.
Validate and process customer purchase orders and manage work queues across Zendesk, NetSuite, and other systems.
Maintain accurate and up-to-date order and pricing data.
Resolve failed orders, pricing discrepancies, and supplier exceptions; source alternatives and communicate proactively with customers to minimize disruption.
Gather quality-control data, safety data sheets, certificates of analysis, and other customer-requested documentation from suppliers.
Contribute to cross-functional projects and process improvements that enhance the customer experience.