Order Management Specialist I

Elemental Brands•Reno, NV

About The Position

At Elemental Brands, the Order Management Specialist I supports the customer experience and daily operations by serving as a first point of contact for customers by phone and email. The role prioritizes multiple requests, enters orders accurately to support same-day shipping goals, and documents customer interactions clearly. It collaborates with Distribution, Accounting, Supply Chain, Manufacturing, Operations, and Shipping to resolve shipment issues and help ensure accurate, on-time deliveries. The position also provides training and guidance to Order Management Specialists, communicates issues to management, helps improve workflows and processes, and escalates complex or sensitive customer concerns to the Leadership Team.

Requirements

High school diploma/GED, or equivalent experience and training; typically required.
At least two years of order entry and customer service experience in a complex environment, with increasing contribution.
Strong data-entry skills and an interest in order entry.
Self-motivated, meticulous, and detail-oriented.
Able to thrive in a fast-paced environment and learn and synthesize information quickly.
Adaptable and flexible.
Dependable, with strong attention to detail.
Able to work quickly and efficiently while maintaining a high degree of quality.
Comfortable communicating by phone.
Excellent follow-up, organizational, and time-management skills.
Able to multitask and work under pressure.
Able to analyze problems, seek input and alternative solutions, and recommend or implement solutions.
Able to engage in constructive conflict resolution.
Strong verbal and written communication skills.
Strong analytical skills to identify and resolve workflow problems.
Experience collaborating and communicating with sales leaders across the organization.

Nice To Haves

Order entry experience is preferred, but not required.

Responsibilities

Enter orders according to standard operating procedures and the Company's same-day shipping goal.
Respond promptly to customers by phone and email.
Document conversations clearly and concisely so others can understand what occurred.
Respond to and prioritize multiple service requests from customers and colleagues.
Collaborate with the Distribution Center, Accounting, Supply Chain, Manufacturing, and other departments as directed by the Leadership team.
Provide training and guidance to Order Management Specialists.
Work with Operations and Shipping to resolve shipment issues and help ensure orders and products ship accurately and on time.
Proactively communicate issues to management and follow order management processes.
Assist in developing workflow improvements, including processes.
Escalate complex or sensitive customer issues to the Leadership Team.
Perform other duties as assigned.

Benefits

Medical, dental, vision, life/AD&D, short-term disability, and long-term disability insurance, 100% paid by the employer and available the first of the month following the hire date.
Company-matched 401(k) plan at 5%, with no vesting schedule.
Paid Time Off (PTO).
Volunteer Time Off (VTO).
Three paid flexible holidays per year.
Seven paid holidays.
Pre-tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA), with a $200 annual employer contribution.
Career Development Plan Program.
Discounted corporate gym membership at South Reno Athletic Club.
Tuition assistance.
Employee discount.
Monthly birthday lunch celebrations.
On-site snacks and beverages.
Employee referral bonus program.