Client Support Specialist I
About The Position
The Client Support Specialist I supports a limited number of assigned customers, the Client Care Manager, and the client care team. Serving as the primary liaison and point of contact between clients and warehouse operations, this role works to understand client expectations and partner with operations to deliver effective service. The position also provides operational support at an eShipping Distribution Services warehouse location to help ensure timely pickup and delivery, order handling, and shipments. Daily activities include order and inventory management, customer service, data entry, billing, report generation and analysis, internal and external communications, Amazon portal routing, and other administrative work. The position is primarily performed in a temperature-controlled office, with up to 40% work-from-home as an option.
Requirements
- High school diploma or equivalent.
- Ability to work independently with appropriate leadership oversight.
- Excellent customer service, time management, and teambuilding skills.
- Ability to work effectively in a fast-paced environment and within a team.
- Excellent oral and written communication skills.
- Ability to understand, interpret, and explain complex and abstract issues and respond appropriately.
- Sound independent judgment and ability to make responsible decisions and recommendations.
- Excellent follow-through and attention to detail.
- Ability to use computer programs including Word, Excel, and a Transportation Management System.
- Ability to work with a variety of people and personality types.
- Willingness to work as necessary to meet customer needs.
Responsibilities
- Provide customer service and operational support for distribution centers.
- Maintain open communication with customers.
- Research shipment-tracking requests and provide feedback, including resolving misplaced orders and shipments.
- Handle basic technology needs and use a variety of Microsoft Office software programs.
- Monitor and maintain computer systems and networks, working with remote subject matter experts to support operational efficiency.
- Coordinate internally with Business Development/Sales, Integrations, and Information Technology personnel to resolve customer problems.
- Support the Client Care Manager and team.
- Manage orders and inventory; perform data entry, billing, report generation and analysis, communications, Amazon portal routing, and miscellaneous administrative duties.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
