Specialist I, Client Billing Support

Grow Therapy

3d•$20 - $24•Remote

About The Position

As a Billing Support Specialist at Grow Therapy, you will support the company’s mission to make high-quality mental health care accessible and affordable. You will advocate for clients and therapists, helping them feel heard and supported while they use Grow Therapy. The role involves troubleshooting and resolving technical issues, educating customers about the platform, and identifying opportunities to improve the customer experience and platform. This is a fully remote, hourly, non-exempt role. The hourly rate is $24.03. The role includes travel two to three times per year, such as for company or department offsites.

Requirements

One year of experience with insurance across multiple commercial and government payors.
Strong knowledge of medical terminology and ICD-10/CPT codes; mental health experience is preferable.
Experience using Claim MD or Availity to verify benefits and read and explain EOBs and patient benefits.
Experience working with various payor portals.
Self-motivation, eagerness to learn, and comfort with ambiguity and asynchronous communication.
Problem-solving ability and natural curiosity, especially about health technology.
Kindness and empathy, with a strong focus on customer experience.
Ability to work independently and remotely and adapt to changing priorities and customer needs.
Comfort meeting quantitative metrics, including the number of conversations handled per day.
Ability to thrive in a fast-paced startup and contribute to its growth.

Nice To Haves

Bilingual ability, preferably Spanish.

Responsibilities

Troubleshoot and resolve issues raised by clients and therapists via phone and live chat.
Investigate problems to identify root causes and work with Product teams to improve the platform.
Assist and educate clients and therapists on the Grow Therapy platform and provide excellent customer service.
Act as a go-to resource and advocate for clients and therapists, ensuring they feel heard and supported.

Benefits

Comprehensive medical, dental, vision, life, and disability coverage.
No-cost access to therapy through the Grow platform for U.S. employees.
Retirement savings programs and equity opportunities.
Flexible time off, company-paid holidays, and a company-wide winter break.
Up to 18 weeks of paid parental leave and a new-child stipend.
Dedicated weekly flexible time for mental health and self-care.
Annual wellness and development stipend.
Pre-tax commuter benefits for employees working from hub locations.
Home workspace support and meal benefits, with offerings tailored to remote and hub-based employees.
Wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts where available, and global travel assistance.