Billing Support Specialist
About The Position
Aircall is hiring a Billing Support Specialist to join its Finance team. The Billing team handles incoming billing and payment-related inquiries and aims to provide accurate resolutions, clear communication, and strong customer satisfaction while complying with finance guidelines and processes. The position is based in Aircall’s New York office in a hybrid setup, with an expectation of working onsite two days per week. The specialist supports customers and customer-facing teams with billing, invoicing, subscriptions, and payment topics. They maintain accurate customer account balances, collaborate with Accounts Receivable and Cash Collection, and build knowledge of Aircall’s billing and payment processes. The role calls for a customer-oriented communicator who can investigate complex inquiries, prioritize work, use support systems and AI-powered tools, and collaborate across an international, multilingual, remote environment.
Requirements
- A first experience in a B2B SaaS customer support role, or transferable relevant experience.
- Excellent written and verbal communication skills.
- Experience with ticketing tools and support systems.
- Strong technical aptitude, including the ability to understand and explain billing-related concepts to customers and internal stakeholders.
- An analytical mindset and curiosity to investigate and resolve complex inquiries.
- Strong time management and prioritization skills.
- A high level of empathy and customer orientation.
- Ability to multitask across different platforms and communication channels.
- Comfort working cross-functionally in an international, multilingual, remote environment.
- Comfort using AI-powered tools to improve efficiency, quality, and problem-solving in daily work.
Responsibilities
- Support customers in resolving billing and payment inquiries, including receipts, credit notes, invoices, and payment processing.
- Assist customer-facing teams with invoicing, subscriptions, and payment management topics.
- Maintain accurate customer account balances.
- Collaborate closely with the Accounts Receivable and Cash Collection teams.
- Build and maintain professional relationships by delivering a world-class billing support experience.
- Develop and maintain in-depth knowledge of Aircall’s billing and payment processes.
Benefits
- Competitive salary package and benefits.
- Work-life balance is important at Aircall.
- Fast-learning environment with an entrepreneurial culture and strong team spirit.
- Opportunities associated with joining Aircall during a key period of growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
