Billing/Administrative Support Specialist

Twin State Technical Services LTD•Davenport, IA

About The Position

Twin State Technical Services (TSTS) is seeking a dependable, action-oriented Billing/Administrative Support Specialist to support its administration team. The role monitors accounts and balances, identifies inconsistencies, resolves billing questions, and helps deliver a high level of client service. The specialist learns client contracts and technical-service fees, communicates with clients and teammates, and coordinates work through completion to strengthen client satisfaction and loyalty. The successful candidate is organized, accurate, accountable, client-focused, process-oriented, and collaborative. They translate priorities into action, follow established procedures while identifying opportunities to improve efficiency, communicate proactively about deadlines and issues, and contribute across teams in a fast-moving environment.

Requirements

Excellent written and verbal communication skills.
Strong customer service skills and a professional, solutions-focused approach.
Demonstrated ability to solve problems and identify opportunities for improvement.
Strong working knowledge of Microsoft Office, including Excel, Word, and Teams.
Strong organizational skills, sound judgment, and the ability to manage multiple priorities.
Consistent follow-through, attention to detail, and comfort working with deadlines and recurring processes.

Nice To Haves

Bachelor’s degree in business, finance, or a related field is preferred.
Three to five years of experience in billing, office management, finance, or a comparable combination of education and experience that provides the knowledge and skills needed to succeed in the role may be considered.

Responsibilities

Onboard new client accounts in the billing software.
Update SharePoint with new client information and contracts.
Assist with reviewing recurring and nonrecurring purchase orders for approval.
Review monthly recurring fees and make approved changes as appropriate.
Review weekly employee time entries for accurate billable and non-billable classifications.
Oversee the monthly invoicing process, including previewing invoices for accuracy and sending them to clients.
Respond to and resolve client billing questions and issues in a timely, professional manner.
Monitor receivables and communicate with clients to support timely collection.
Collect daily mail and submit payment deposits.
Prepare reports for leadership, including payroll reports for the CEO on the 1st and 16th.
Manage TSTS clothing orders for employees.
Support additional administrative priorities and duties as assigned.