Patient Billing Support Specialist

Impireum•Katy, TX

3d•$14 - $20

About The Position

The Patient Billing Support Specialist delivers patient customer service, administrative support, and accurate, timely, compliant revenue cycle billing. As a key contact for billing inquiries, the specialist assists with account resolution, claims management, denial resolution, and reimbursement activities. The role supports patient satisfaction, operational efficiency, and financial performance by maintaining accurate billing records, reducing claim denials, and supporting timely reimbursement. The specialist responds to patient questions about balances, insurance claims, and payments; explains statements and financial responsibilities; investigates account concerns; and documents interactions. The role also maintains patient and billing records, supports data entry and document processing, prepares and follows up on insurance claims, resolves denials, communicates with payers, and helps maintain compliance with payer requirements, organizational policies, HIPAA, and applicable regulations.

Requirements

Experience in customer service, administrative support, healthcare billing, or revenue cycle management is preferred.
Strong written and verbal communication skills.
Excellent attention to detail and organizational skills.
Ability to manage multiple tasks while maintaining accuracy.
Strong problem-solving skills and a patient-focused approach.
Familiarity with insurance claims, billing processes, and payment follow-up is preferred.
Proficiency in computer systems and data entry.
Ability to work independently and collaboratively.
Commitment to patient confidentiality and professional conduct.

Nice To Haves

Experience in customer service, administrative support, healthcare billing, or revenue cycle management.
Familiarity with insurance claims, billing processes, and payment follow-up.

Responsibilities

Respond to patient inquiries about billing, account balances, insurance claims, and payment status through phone, email, and other communication channels.
Explain billing statements, insurance payments, and patient financial responsibilities clearly and accurately.
Investigate and resolve patient billing concerns, account discrepancies, and unresolved inquiries.
Document patient interactions, account updates, denial reasons, corrective actions, and resolution outcomes accurately.
Perform daily administrative tasks supporting patient billing and revenue cycle operations.
Maintain accurate patient records, billing documentation, and account information.
Assist with data entry, document processing, and account updates.
Coordinate with internal departments to resolve billing and administrative issues.
Organize and complete assigned tasks efficiently and within established deadlines.
Prepare, review, and submit accurate insurance claims on time.
Monitor claim status and follow up on unpaid, outstanding, or denied claims.
Verify patient demographics, insurance information, and billing details.
Identify billing discrepancies and make necessary corrections.
Communicate with insurance payers to resolve claim-related issues.
Investigate the causes of claim denials and rejections, correct and resubmit claims, and help prevent recurring issues.
Support timely reimbursement and reduction of outstanding accounts receivable.
Ensure billing information and applicable coding data are accurate and maintain compliance with payer requirements and organizational policies.
Protect confidential patient information in accordance with HIPAA and applicable regulations.
Maintain documentation supporting billing audits and reporting.
Identify opportunities to improve billing accuracy and administrative processes.