Account Management Outbound Specialist

Everon Jobs•Wichita, KS

8d•Onsite

About The Position

The Account Management Outbound Specialist proactively engages Everon customers through outbound calling campaigns to retain customers, increase loyalty, identify sales opportunities, recover at-risk accounts, and generate new revenue. Specialists may be assigned to initiatives such as the Loyalty Outbound program or the No Save Left Behind program. The role requires strong communication, consultative selling, objection handling, and customer retention skills. Specialists are expected to create meaningful customer conversations that improve customer relationships, retain accounts, and grow revenue. This position reports daily to the worksite at 800 E Waterman St, Wichita, KS. Loyalty Outbound Specialists engage existing customers to strengthen loyalty, improve customer relationships, and prevent attrition. No Save Left Behind Specialists re-engage customers who were not retained during an initial cancellation or save attempt, looking for further ways to resolve concerns and recover the relationship. Performance is measured using outbound dials, contacts and contact rate, conversations, save rate, saves, save survival rate, new RMR sales, qualified leads, appointments created and conversion, quality assurance, schedule adherence, attendance, and productivity.

Requirements

Strong communication skills.
Consultative selling skills.
Objection-handling skills.
Customer retention skills.

Responsibilities

Execute assigned outbound calling campaigns.
Make high-volume outbound customer calls while maintaining a high-quality customer experience.
Proactively understand customers’ needs, concerns, and potential reasons for dissatisfaction.
Identify opportunities to retain customers and prevent cancellations.
Present appropriate solutions, offers, products, and services.
Identify upgrade, cross-sell, and new sales opportunities.
Schedule qualified appointments and sales opportunities.
Accurately document customer interactions.
Follow established sales, retention, and compliance processes.
Manage assigned call lists and follow-up activities.
Meet required productivity and contact-rate expectations.
Partner with inbound Account Management and other teams when additional customer support is needed.
Participate in coaching and calibration sessions.
Use available customer insights and tools to personalize conversations.
For Loyalty Outbound assignments, engage existing customers to strengthen loyalty, improve customer relationships, and prevent attrition.
For No Save Left Behind assignments, re-engage customers not retained during an initial cancellation or save attempt and seek ways to resolve concerns and recover the relationship.