Intake Specialist - Outbound

Hanger, Inc.•,

1d•$18 - $24•Remote

About The Position

Hanger is seeking a remote Intake Specialist (Outbound) to provide excellent customer service and communicate directly with patients and their families. The role involves understanding patients’ needs, medical histories, physical and mental states, and special requirements, then coordinating appropriate appointments and locations. The specialist also handles referral faxes and general inquiry calls and supports patients with missed or rescheduled appointments. Hanger describes its mission as “Empowering Human Potential” and provides orthotic and prosthetic patient care, products, and rehabilitative solutions. The company highlights a history of 160 years of clinical excellence and innovation and a focus on patient care, outcomes, services, and value. The posted pay range is $18.00 to $23.50 per hour, plus an annual bonus of up to 5% of base pay, depending on bonus criteria. Salary ranges may vary based on skills, ability, knowledge, geographic location, and other variables.

Requirements

High school education or equivalent.
At least 2 years of related experience.
Meet the required job-fit standard as determined by a skills assessment administered during the selection process.
Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions.
Resourcefulness and flexibility as a team player, with the ability to build trusting relationships with patients, referral sources, and colleagues.
Working knowledge of HIPAA and medical insurance regulations and terminology for private payer, state, and federal plans, including coding, billing, and reimbursement protocols.
Proficient computer skills, including Windows-based office technologies such as Word and Excel, Outlook, and automated billing systems.
Working knowledge of ICD-9, ICD-10, HCPC/CPT, and other coding.
Ability to use office equipment such as a facsimile machine, calculator, and postage machine.
General knowledge of state, federal, and regional collection and reimbursement laws.
Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment.
Enthusiastic and positive attitude.
Ability to work independently, exercise creativity, and attend to detail.
Act with integrity by being honest, transparent, and respectful in all relationships.
Keep the patient at the center of the work and build lifelong trust.
Foster open collaboration and constructive dialogue.
Continuously innovate solutions and influence and respond to change.
Focus on superior outcomes and calibrate work processes for outstanding results.

Nice To Haves

Experience in a medical office.
Knowledge of medical terminology.
Experience with EMR systems, including NextGen.
Spanish speaking.
DME/Orthotic knowledge.

Responsibilities

Make outgoing calls to patients and schedule various appointment types for multiple locations.
Communicate professionally with patients.
Document and confirm requested appointments appropriately.
Provide excellent customer service.
Determine the most appropriate location, clinician, and appointment type for each patient.
Manage incoming faxes from referral sources.
Triage and route general inquiry calls.
Contact patients regarding no-show or rescheduled appointments.
Promote Hanger’s values.

Benefits

Competitive compensation packages.
8 paid national holidays and 4 additional floating holidays.
PTO that includes vacation and sick time.
Medical, dental, and vision benefits.
401k savings and retirement plan.
Paid parental bonding leave for new parents.
Employee referral bonus program.
Mentorship programs for mentors and mentees.
Student loan repayment assistance by location.
Regional and national traveling CPO/CO/CP opportunities.
Volunteering opportunities at local and national events such as Hanger’s BAKA Bootcamp and EmpowerFest.
Annual bonus of up to 5% of base pay, depending on bonus criteria.