Outbound Shipping Specialist

DMA Industries, LLC•Greer, SC

9h•Onsite

About The Position

The Outbound Shipping Specialist coordinates the final processing, staging, and shipment of outbound orders from a distribution center. The role is responsible for timely and accurate deliveries in accordance with customer expectations, company procedures, and safety standards. It works closely with internal departments, logistics providers, and customer service teams to support daily shipping operations, monitor performance metrics, and maintain shipping documentation and records. The Specialist also provides operational guidance to Quality Control and Material Handling team members assigned to outbound shipping lanes. The position requires strong organization, knowledge of shipping and ERP systems, attention to detail, and proactive communication with cross-functional teams. It is based in an active warehouse environment and may require less than 1% travel between DMA distribution centers and to training events. The role reports directly to the Outbound Supervisor. It has no direct reports, though it may provide guidance or direction to Material Handlers (Forklift Operators) working with the Receiving Department. The position is classified as non-exempt.

Requirements

At least 2–3 years of experience in outbound shipping, logistics, or warehouse operations.
Experience scheduling freight pickups and preparing documentation for TL and LTL shipments.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks and work under tight deadlines.
Excellent communication skills with internal teams and external carriers or customers.
Proficiency with Warehouse Management Systems (WMS), NetSuite, Gmail, and Microsoft Office applications, including Excel, Word, and Outlook.
Familiarity with BOL preparation, freight scheduling, and industry shipping terminology.
Experience using ERP systems, shipping software, and email communication platforms, with the ability to learn new systems.
High school diploma or equivalent.
Ability to move through the facility, including walking on concrete floors, climbing stairs, and accessing dock and pallet areas.
Ability to stand and walk for extended periods of four or more hours per shift.
Ability to lift or carry items weighing up to 50 pounds without assistance.
Regular use of computers, handheld scanners, and other warehouse equipment.
Adequate vision and hearing for safe equipment operation, system use, and verbal communication in noisy environments.

Nice To Haves

Supervisory or team lead experience.
Post-secondary coursework in logistics, supply chain, or business administration.

Responsibilities

Coordinate outbound Truckload (TL) and Less-Than-Truckload (LTL) shipments to ensure accuracy and timeliness.
Assign shipping lanes and dock locations based on customer standard operating procedures and daily workload.
Schedule outbound freight pickups with carriers or customer logistics teams.
Ensure shipments meet packaging, pallet configuration, labeling, and loading guidelines.
Prepare Bills of Lading (BOLs), assign PRO numbers, and enter shipment details into Sage ERP and other warehouse systems.
Maintain shipment records, delivery confirmations, and documentation in accordance with SOPs.
Handle inbound paperwork and distribute receipt-related communications to internal departments.
Oversee the day-to-day work of Quality Control and Material Handling personnel assigned to outbound shipping.
Assist with labor planning and staffing adjustments based on shipping volume and master shipping schedules.
Monitor compliance with SOPs, safety protocols, and quality standards.
Coordinate with Customer Service, Inventory, Receiving, and Operations teams regarding outbound schedules.
Notify Strategic Account Service Specialists when shipments depart.
Provide shipment status updates and tracking information, and help resolve delays or exceptions.
Promote and enforce safety policies, including PPE use, material handling procedures, and dock safety; ensure processes align with OSHA and company safety regulations.
Track shipping KPIs and provide daily, weekly, and monthly reports on outbound performance and order accuracy.
Identify workflow bottlenecks and recommend solutions as part of continuous improvement efforts.
Maintain a clean and organized shipping area.
Perform other related duties as assigned.