Outbound Call Specialist

Open Desk • Wake Forest, NC

2d

About The Position

Open Desk, Inc., a growing research firm supporting the insurance, legal, and HR industries, is hiring a full-time, entry-level Outbound Call Specialist. The role is based in Wake Forest, North Carolina, and offers remote or hybrid work flexibility for candidates who reside in North Carolina. Paid training, benefits, and opportunities for advancement are offered.

Requirements

• Professional phone communication skills.
• Strong organization, accuracy, and computer skills.
• Self-motivated, with the ability to work independently.

Nice To Haves

• One to two years of office or call center experience is preferred but not required.
• Outbound calling experience is a plus.

Responsibilities

• Make outbound calls to medical facilities across various specialties.
• Research and verify information using web-based tools and internal systems.
• Accurately document findings in standardized report templates.
• Maintain high attention to detail and data integrity.
• Meet deadlines while delivering high-quality customer service.

Benefits

• Health, dental, and vision insurance.
• Matching 401(k).
• Disability and life insurance.
• Flexible spending account.
• PTO and paid holidays.
• Annual anniversary bonus.
• Paid training.
• Opportunities for advancement.
• Employee recognition.
• Regular social and volunteer events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed