Account Management Representative

Toyota Tsusho America•Elk Grove, IL

About The Position

The Account Management Representative I provides operational support for assigned customer accounts by coordinating order fulfillment, customer communications, inventory availability, logistics activities, and internal business processes. Working under general supervision, this role develops foundational knowledge of Toyota Tsusho America’s products, customers, systems, and supply chain while ensuring accurate and timely execution of customer requirements. The position collaborates with Sales, Supply Chain, Purchasing, Operations, Logistics, Finance, and other internal stakeholders to deliver exceptional customer service and operational excellence.

Requirements

High school diploma or GED.
0–2 years of experience in customer service, sales support, supply chain, or administrative roles.
Basic understanding of customer service and order fulfillment processes.
Strong organizational and time management skills.
Attention to detail and accuracy in transactional work.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving skills and ability to escalate appropriately.

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
Familiarity with business systems such as ERP or CRM.
General understanding of supply chain or product flow.

Responsibilities

Serve as the day-to-day operational contact for assigned customer accounts.
Respond to routine customer inquiries regarding orders, deliveries, inventory, and shipment status.
Maintain positive customer relationships through timely communication and follow-up.
Ensure customer requests are documented and communicated to appropriate internal teams.
Process purchase orders, order releases, forecasts, and customer schedule changes.
Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions.
Monitor order status from receipt through delivery.
Maintain accurate customer account documentation within ERP systems.
Coordinate with Supply Chain, Purchasing, Warehouse, and Logistics teams regarding customer orders.
Monitor inventory availability and communicate shortages or potential delays.
Assist with scheduling shipments and delivery priorities.
Support production planning by communicating customer demand changes.
Investigate and resolve routine customer service issues; escalate complex operational issues to senior team members.
Communicate shipment delays and recovery plans to customers, maintaining professional customer interactions.
Maintain customer records and transaction history; prepare routine customer reports and monitor open orders and backorder reports.
Ensure documentation complies with company procedures.
Identify opportunities to improve customer service processes.
Participate in team meetings and training, and learn company products, systems, and business processes.