Account Management Representative

Toyota Tsusho America•Jackson, TN

About The Position

The Account Management Representative serves as the day-to-day operational contact for assigned customer accounts, supporting customer inquiries, order processing, and coordination with internal teams. The role maintains positive customer relationships through timely communication and follow-up, documents requests, monitors orders through delivery, and helps resolve routine service issues. The position also supports supply chain coordination, reporting, documentation, and continuous improvement. It requires a high school diploma or GED and is suited to candidates with 0–2 years of experience in customer service, sales support, supply chain, or administrative roles. Travel may be required at less than 10%.

Requirements

High school diploma or GED.
0–2 years of experience in customer service, sales support, supply chain, or administrative roles.
Basic understanding of customer service and order fulfillment processes.
Strong organizational and time management skills.
Attention to detail and accuracy in transactional work.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving skills and the ability to escalate issues appropriately.

Nice To Haves

Associate or bachelor's degree.
Familiarity with business systems such as ERP or CRM.
General understanding of supply chain or product flow.
Microsoft Suite experience.

Responsibilities

Serve as the day-to-day operational contact for assigned customer accounts.
Respond to routine customer inquiries about orders, deliveries, inventory, and shipment status.
Maintain positive customer relationships through timely communication and follow-up.
Document customer requests and communicate them to appropriate internal teams.
Process purchase orders, order releases, forecasts, and customer schedule changes.
Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions.
Monitor orders from receipt through delivery and maintain accurate account documentation in ERP systems.
Coordinate customer orders with Supply Chain, Purchasing, Warehouse, and Logistics teams.
Monitor inventory availability and communicate shortages or potential delays.
Assist with shipment scheduling and delivery priorities.
Support production planning by communicating changes in customer demand.
Investigate and resolve routine customer service issues, escalating complex operational issues to senior team members.
Communicate shipment delays and recovery plans to customers.
Maintain customer records and transaction history, prepare routine customer reports, and monitor open orders and backorder reports.
Ensure documentation complies with company procedures.
Identify opportunities to improve customer service processes.
Participate in team meetings and training, and learn company products, systems, and business processes.