Account Management Representative

Toyota Tsusho America•Maryville, TN

About The Position

The Account Management Representative serves as the day-to-day operational contact for assigned customer accounts, responding to routine questions about orders, deliveries, inventory, and shipment status. The role maintains positive customer relationships through timely communication and follow-up, and ensures requests are documented and shared with appropriate internal teams. The representative processes purchase orders, order releases, forecasts, and customer schedule changes; verifies transaction details; and monitors orders through delivery while maintaining account documentation in ERP systems. The role coordinates with Supply Chain, Purchasing, Warehouse, and Logistics teams, monitors inventory availability, communicates shortages and potential delays, assists with shipment scheduling, and supports production planning by communicating demand changes. The position investigates and resolves routine customer service issues, escalates complex operational matters, communicates shipment delays and recovery plans, maintains customer and transaction records, prepares routine reports, monitors open orders and backorders, and ensures documentation follows company procedures. The representative also identifies process-improvement opportunities, participates in team meetings and training, and learns company products, systems, and business processes. Travel may be required at less than 10%.

Requirements

High school diploma or GED required.
0–2 years of experience in customer service, sales support, supply chain, or administrative roles.
Basic understanding of customer service and order fulfillment processes.
Strong organizational and time-management skills.
Attention to detail and accuracy in transactional work.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving skills and the ability to escalate issues appropriately.

Nice To Haves

Associate or bachelor’s degree preferred.
Familiarity with ERP or CRM business systems preferred.
General understanding of supply chain or product flow is a plus.
Microsoft Suite experience preferred.

Responsibilities

Serve as the day-to-day operational contact for assigned customer accounts.
Respond to routine customer inquiries about orders, deliveries, inventory, and shipment status.
Maintain customer relationships through timely communication and follow-up; document customer requests and communicate them to internal teams.
Process purchase orders, order releases, forecasts, and customer schedule changes.
Verify pricing, quantities, delivery dates, and shipping requirements before processing transactions.
Monitor order status from receipt through delivery and maintain accurate customer account documentation in ERP systems.
Coordinate customer orders with Supply Chain, Purchasing, Warehouse, and Logistics teams.
Monitor inventory availability, communicate shortages and potential delays, assist with shipment scheduling and delivery priorities, and share customer demand changes to support production planning.
Investigate and resolve routine customer service issues, escalating complex operational issues to senior team members.
Communicate shipment delays and recovery plans to customers and maintain professional customer interactions.
Maintain customer records and transaction history; prepare routine customer reports and monitor open orders and backorder reports.
Ensure documentation complies with company procedures.
Identify opportunities to improve customer service processes and participate in team meetings and training.
Learn company products, systems, and business processes.