Account Executive

CAE•Las Vegas, FL

12d

About The Position

CAE is seeking an Account Executive to support customer success and sales execution for a defined aviation training platform. The Account Executive is the main point of contact for customer service requests and promptly responds to customers by phone and email to book training, update CRM records, and provide an accurate, customer-focused experience. The role coordinates with Training Services, Sales, Operations, and Key Accounts, acting as an internal champion for clients and a subject matter expert for the assigned platform. The Account Executive is accountable for revenue bookings within an assigned territory and owns the client experience, from arranging scheduling needs to following up on pre-training changes, questions, or concerns. The role builds client relationships, advises decision makers on training, resolves customer concerns, and ensures reporting and CRM entries are accurate and timely. CAE describes its mission as helping make the world a safer place through innovation in simulation, training, and mission readiness.

Requirements

2–5 years of job-related experience.
Strong interpersonal and communication skills.
Ability to communicate effectively during frequent customer contact by phone.
Customer-service orientation.
Solid negotiation skills.
Strong listening skills.
Proficient verbal and written communication skills.

Nice To Haves

Bachelor’s degree preferred.
Working knowledge of FAR Part 91 and 135 preferred.
Pilot’s license preferred but not required.
Experience with corporate flight departments and/or charter operators preferred.

Responsibilities

Serve as the main point of contact for customer service requests and respond promptly by phone and email.
Book customer training accurately, with detailed information that matches customer preferences.
Coordinate with Training Services, Sales, Operations, and Key Accounts to provide a positive customer experience.
Act as an internal champion for clients and a subject matter expert for the assigned platform.
Own the client experience and act as a link between Operations, Key Accounts, and Inside Sales.
Be accountable for revenue bookings within the assigned territory.
Enter bookings correctly into the system and follow up with clients about pre-training changes, questions, or concerns.
Build and maintain client relationships and act as a trusted training advisor to decision makers when arranging schedules.
Provide first-line responses to pre- and post-training customer concerns, seek solutions, and advocate for clients internally.
Escalate customer concerns when necessary and remain responsible for them until they are resolved.
Complete reporting and CRM entries accurately and on time.