Account Executive

Marsh McLennan•King of Prussia, PA

10d•$130,000 - $150,000•Hybrid

About The Position

Marsh McLennan Agency’s East Region serves the business insurance and employee benefits marketplace, helping regional, national, Fortune 500, and Fortune 1000 companies with employee health and welfare benefits and risk management. The Account Executive supports the Producer and, where applicable, the Marketing Account Executive by providing technical expertise and client service to clients and account teams. The role requires knowledge of insurance coverages, carrier guidelines, underwriting, and legislative changes, along with the ability to build relationships with clients and carrier representatives. The Account Executive exercises independent judgment in analyzing coverage, recommending coverage needs, and identifying potential new lines of coverage for existing clients. The role also leads marketing for smaller and/or less complex accounts as requested. The Account Executive develops and carries out account service plans, coordinates new and renewal business, manages renewal and marketing activities, presents coverage options, and supports implementation. The position also assists clients and staff with service questions and problem solving, maintains accurate client management system records, keeps current on products and legislative developments, and mentors team members. Occasional overnight travel may be required.

Requirements

Bachelor’s degree or equivalent education and related training.
Five years of relevant insurance industry experience.
Appropriate insurance license(s).
Strong client relationship skills, including excellent communication and service orientation, a cooperative nature, and tactfulness in resolving client and company problems.
Ability to provide direction, constructive feedback, development, and training, and to motivate others to maximize productivity and team morale.
Proficiency in basic computer applications, such as Microsoft Office Suite.
Ability to travel, occasionally overnight.

Nice To Haves

Advanced degree.
Certification in the field of endeavor.
Experience with Requests for Proposal.

Responsibilities

Build and maintain key client and carrier relationships by phone, email, and in person.
Develop and execute comprehensive client service plans addressing business needs and risk management goals.
Coordinate internal and external activities to handle new and renewal accounts accurately and on time.
Identify cross-sell opportunities and suggest new lines of coverage.
Work with the Producer and/or Marketing Account Executive, when applicable, to monitor and manage renewals and coordinate presentations of renewal terms or alternative market options.
Lead marketing of accounts as requested by the Producer and/or Marketing Account Executive.
Prepare marketing information for the Producer or client and provide required information to the Marketing Account Executive; present options to clients when appropriate.
Complete implementation and prepare and deliver applicable forms to clients in coordination with service team members.
Formulate plans with the Producer for relationship management meetings and visits with assigned clients.
Assist clients and staff with administration, billing, claims, and problem-solving questions, as requested and appropriate.
Use client management systems to update written or renewed policies, document activities and follow-ups, manage follow-up dates, and retrieve information to assist clients.
Attend seminars, classes, and carrier meetings to learn about products and legislative changes.
Mentor team members.
Perform other duties and responsibilities as requested by management.