Account Executive

ERM•Washington, DC

10d•$59,700 - $69,000•Hybrid

About The Position

The Account Executive (AE) serves as the primary day-to-day liaison between ERM MCA and its clients, building strong relationships and ensuring client needs are met through effective communication, project management, and execution. The AE owns project details from initiation through completion, coordinating internal teams and client stakeholders to deliver work on time, on budget, and in alignment with client objectives. The role requires a client-first “North Star” mentality, with a focus on client success, strengthening relationships, and supporting business growth. The AE manages client communications and project execution, coordinates agency teams, supports financial management, and contributes to business development. The role also involves maintaining accurate project records, monitoring budgets and schedules, preparing project documentation, identifying risks, and supporting account growth. The anticipated annual base pay is $59,700–$69,000 USD. Actual pay may depend on education, experience, skills, location, performance, and business needs. The role may be eligible for discretionary bonus pay, subject to ERM policies and procedures; casual and fixed-term/flex-force employees are not bonus eligible. Eligible employees may receive a comprehensive benefits package including paid time off, parental leave, medical, dental, vision, life and disability insurance, AD&D insurance, 401(k), and other applicable benefits.

Responsibilities

Serve as the primary point of contact for day-to-day client communications and maintain trusted, responsive, accountable client relationships.
Keep clients informed of project status through reports, timelines, meetings, and other communications.
Receive and document client briefings, feedback, and approvals, and communicate information accurately to internal teams.
Understand clients’ business objectives and share relevant client, industry, and sustainability developments with agency teams.
Identify client needs and opportunities to strengthen relationships and support account growth.
Own project details from initiation through completion and coordinate project timing, resources, budgets, and deliverables.
Develop, maintain, and adjust project schedules with internal teams as priorities evolve.
Maintain accurate project documentation, including job setups, files, briefs, approvals, and historical records.
Track projects in agency systems, identify potential delays or issues, and ensure work is accurate, efficient, on time, and within budget.
Coordinate with account leadership and creative, research, digital, and production teams to advance projects.
Keep internal teams informed about project status, client feedback, and potential concerns.
Prepare first drafts of creative briefs and project documentation, review work before client delivery, and coordinate client reviews and approvals.
Support project budgeting, forecasting, billing, and invoicing; review billing schedules and invoice descriptions for accuracy.
Maintain client projections, assist with revenue forecasting, monitor budgets, and alert account leadership to scope, budget, or timeline concerns.
Support change order development and scope management.
Support proposal and scope development and identify opportunities for additional agency services.
Represent the agency at industry, client, and community events and build professional relationships that support its reputation and business development.
Manage assigned clients’ day-to-day account activities, respond promptly to client requests, prepare meeting notes and status updates, and maintain records in agency platforms.
Escalate project risks, budget concerns, and client issues as needed.