Account Executive I - Mobility

Holman•Mount Laurel, NJ

About The Position

Holman is hiring an Account Executive I to manage relationships with General Services Administration (GSA) clients and support their fleet-service needs. The role takes ownership of client relationships, investigates and resolves issues, responds to inquiries within service standards, and keeps clients informed about open items. It works closely with client administrators, teammates, internal departments, and subject matter experts to provide strategic recommendations, improve service delivery, and support client satisfaction and retention. The position also supports order processing and management for fleet services, including preparing proposals and quotes, overseeing contract execution, confirming order details, coordinating invoicing, and following up on payment status or billing discrepancies. The Account Executive monitors client data and KPIs, contributes to reporting, identifies trends and process improvements, and may travel occasionally to client sites or industry events. Other duties and special projects may be assigned.

Requirements

Bachelor’s degree in Business Administration, Communications, or equivalent work experience.
At least 2 years of Account Management or Vehicle Supply Chain experience.
Proficiency with desktop tools, including Microsoft Office programs such as Outlook, Excel, Word, PowerPoint, Project, Visio, and SharePoint; strong Excel skills are emphasized.
Proven ability to review and improve processes, methods, and tools to enhance efficiency, accuracy, and security.
Proficiency in a technical or functional area and knowledge of work processes and tools in the candidate’s area of responsibility or department.

Nice To Haves

Prior fleet management and supply chain management experience is preferred but not required.
Additional education, certifications, or experience are favorable.
Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred.

Responsibilities

Investigate and resolve GSA issues, and log inquiries along with summaries of issues and resolutions.
Monitor trends and data to identify opportunities for GSA clients.
Manage GSA relationships, ensure timely responses, collaborate with internal teams, and support process improvements within service standards.
Understand client strategic priorities and how Holman fleet services affect their organizations.
Respond promptly to internal and external customer inquiries in accordance with service metrics, goals, and standards.
Work with Client Administrators, teammates, and internal contacts to provide a consistent, customer-friendly experience.
Engage clients proactively with strategic recommendations and creative solutions to influence decision-making.
Manage customer service escalations from intake through resolution, including tracking, follow-up, and client satisfaction.
Identify and propose process improvements to company workflows and operations.
Understand client data, assist with reporting development, and monitor KPIs to track success and identify improvement opportunities.
Partner with internal subject matter experts to develop solutions for client challenges and optimize service delivery.
Maintain proactive client communication, provide updates on open items, and address concerns promptly.
Develop understanding of company products, services, and offerings to support client needs and initiatives.
Manage relationships with large and complex clients to support satisfaction and retention.
Travel occasionally to client sites or industry events as needed for client relationships and business objectives.
Perform other duties and special projects as assigned.
Process fleet management service orders accurately and coordinate with relevant departments to fulfill requests.
Prepare proposals or quotes detailing recommended services, pricing, terms, and conditions.
Oversee execution of contracts or agreements for new orders and ensure compliance with company policies and procedures.
Confirm order details with clients, provide processing updates, and address additional requirements or inquiries.
Coordinate with the internal billing department to generate accurate invoices.
Monitor invoice payment status and follow up with clients to support timely payment and resolve billing discrepancies.