Account Director, Health Systems, Rare Disease

Ipsen•Berkeley Heights, NJ

1d•$162,000 - $236,500

About The Position

The Rare Health System Account Director is the Rare Disease Business Unit’s strategic lead for priority healthcare organizations across the Rare Disease Liver portfolio. This field-based role develops and executes Rare Disease-specific account strategies to improve patient diagnosis and treatment pathways, referrals and care coordination, and access to Ipsen’s Rare Liver Disease treatments. The Account Director builds long-term partnerships with Integrated Delivery Networks (IDNs), academic centers of excellence, and other priority organized customers. The role identifies shared clinical, operational, and care-delivery priorities and coordinates account-level execution with Rare Disease cross-functional and external stakeholders to improve the customer journey and strengthen Ipsen’s position as a trusted strategic partner. The position requires understanding the Rare Disease account ecosystem, including decision-making structures, diagnostic and referral pathways, patient and customer journeys, sites of care, treatment workflows, and key internal and external influencers. The Account Director translates these insights into coordinated account plans, measurable objectives, and prioritized actions that support appropriate diagnosis and treatment initiation.

Requirements

At least 8 years of relevant work experience, which may include sales, marketing, medical devices, or the healthcare field.
Demonstrated strategic account management experience with health systems, IDNs, academic medical centers, hospitals, or large specialty-provider organizations.
Strong understanding of health-system operations, organized-customer decision-making, care-delivery models, value chains, formulary processes, coverage and reimbursement, and medical and pharmacy benefit dynamics.
Demonstrated experience developing and executing comprehensive account strategies, needs assessments, stakeholder plans, and cross-functional action plans.
Ability to synthesize qualitative and quantitative information from multiple sources, challenge assumptions, identify strategic opportunities, and translate insights into recommendations and account plans.
Demonstrated ability to build trusted relationships and communicate credibly with senior executives, clinical leaders, key opinion leaders, and other complex customer stakeholders.
Proven ability to mobilize cross-functional partners, lead without direct authority, manage competing priorities, and deliver results in a highly matrixed environment.
Strong executive presence and written, verbal, presentation, and interpersonal communication skills.
Working knowledge of healthcare data and business analytics tools, with the ability to apply insights to account strategy and decision-making.
Ability to travel in accordance with the requirements of a field-based role, including convenient access to a major airport.
Bachelor’s degree or equivalent.

Nice To Haves

Specialty therapeutics or Rare Disease experience.
Scientific degree and/or MBA.

Responsibilities

Assess and diagnose barriers across the Rare Disease patient journey, including referral, diagnosis, treatment access, and initiation, as well as clinical, operational, access, and business-environment factors.
Develop and maintain Rare Disease-specific account profiles, needs assessments, and coordinated account plans aligned with customer priorities and approved franchise and brand objectives.
Identify and prioritize opportunities using customer insights, market dynamics, and quantitative and qualitative data.
Establish Rare Disease account objectives, milestones, success measures, and action plans.
Partner with Value & Access when account barriers involve product coverage, formulary policy, reimbursement, pricing, contracting, or economic evidence.
Build trusted relationships with executive, clinical, operational, and care-delivery stakeholders in collaboration with Ipsen cross-functional partners.
Engage account stakeholders to understand their priorities, goals, challenges, and success measures, and identify compliant opportunities for shared priorities that benefit patients, providers, and health systems.
Facilitate strategic collaboration around patient diagnosis, referrals, treatment access and care pathways, multidisciplinary coordination, and treatment delivery using approved resources and applicable policies.
Share relevant insights and approved information that support appropriate patient identification, navigation, and care delivery.
Serve as the Rare Disease Business Unit lead for coordinated planning and execution within priority health-system accounts.
Lead Rare Disease-specific account planning by establishing shared objectives, roles, milestones, and communication routines with relevant partners.
Coordinate Rare Disease resources and mobilize appropriate cross-functional partners without direct authority; prioritize approved resources and initiatives based on customer need, strategic fit, and potential patient and business impact.
Ensure Rare Disease account insights inform relevant internal strategies and programs.
Capture, synthesize, and communicate actionable customer and account insights to inform strategies.
Establish and monitor progress against appropriate Rare Disease account objectives.
Evaluate the effectiveness of Rare Disease account strategies and adjust plans and resources accordingly.
Communicate results, patient-journey barriers, emerging opportunities, and account-level learnings to strengthen internal alignment and long-term customer partnerships.
Ensure planning, engagement, information sharing, and execution use approved materials and comply with applicable policies and requirements.